Call Center Associate Quality Specialist

2 days ago

Ayala Alabang, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱150,000 - ₱250,000 per year
About the job Associate Quality Specialist (Alabang) | Onsite

Responsibilities:

  • Execute Transaction and call monitoring in line with agreed service quality plan.
  • Provide coaching and feedback to agents.
  • Perform RCAs and report findings to Operations to develop actions for mitigation.
  • Identify Training needs and work collaboratively.
  • Participate in calibration sessions to bring about consistency in evaluation.
  • Process transactions/take calls to remain hands on process domain.
  • Perform process audits to ensure compliance to SOPs.
  • Share audit outcomes during pre and post shift team huddles.

Requirements:

  • Bachelor's degree graduate, any field.
  • 2 to 3 years of prior work experience.
  • Ability to work collaboratively and effectively in remote environments.
  • Eye for details Analytical Ability.
  • Collaborative partnership with other teams to bring about synergies.
  • Amenable to work full ONSITE in Alabang and shifting schedules

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