Associate Quality Specialist
2 weeks ago
BENEFITS:
- HMO for Employee and 2 Dependents
- Quarterly performance bonus
- Career development opportunities
- Leaves Annually
- Government Mandated Benefits
COMPANY PROFILE: This BPO Company started their operations here in the Philippines last 2007. They are considered as one of the Top choice in all areas of back-office & call center.
Position: Associate Quality Specialist
Company Industry: BPO Company
Work Location: Alabang
Work Schedule: Shifting Schedule
Salary: Php27,000 - Php40,000 package
Work Set Up: Work on Site
JOB REQUIREMENT:
- Bachelor's Degree holder
- With at least 2 years of experience as QA in a BPO Set Up.
- Can start working as soon as possible is an advantage
- Amenable to work on shifting schedule
- Amenable to work on site.
JOB RESPONSIBILITIES:
- Follow the agreed-upon service quality plan when conducting transaction and call monitoring.
- Give agents feedback and coaching.
- Create mitigation strategies, conduct root cause analyses and communicate results to operations.
- Determine training requirements and cooperate.
- Take part in calibration sessions to ensure evaluations are consistent.
- Handle calls and transactions to stay in the process domain
- Conduct process audits to make sure SOPs are being followed.
- Discuss audit results in team meetings before and after shifts.
RECRUITMENT PROCESS: (ONLINE)
- Initial Interview
- Final Interview
- Job Offer
Job Type: Full-time
Pay: Php28, Php40,000.00 per month
Work Location: In person
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