Warranty and Insurance Balintawak

2 weeks ago

Balintawak, Philippines Auto Global Full time ₱400,000 - ₱600,000 per year

Job Title: Warranty & Insurance Administrator

Job Summary:
The Warranty & Insurance Administrator is responsible for managing all aspects of vehicle warranty claims and insurance-related tasks. This role ensures accurate submission of warranty claims to manufacturers, processes insurance paperwork, and acts as a liaison between the service department, customers, and insurance companies to ensure timely and accurate claim processing. Key Responsibilities:
Warranty Administration:
  • Review repair orders for proper completion and accuracy before submitting warranty claims.
  • Submit and track warranty claims to manufacturers or third-party providers.
  • Follow up on pending claims and reconcile unpaid or denied claims.
  • Maintain knowledge of manufacturer and dealership warranty policies and procedures.
  • Audit warranty payments and credits for accuracy.
  • Maintain up-to-date records and documentation for audits.
Insurance Coordination:
  • Assist customers with insurance claims related to automotive repairs or accidents.
  • Liaise with insurance companies regarding claim status, approvals, and required documentation.
  • Prepare repair estimates in coordination with the body shop or service department.
  • Ensure timely approval and payment of insurance claims.
  • Provide excellent customer service by explaining the claims process and updating customers on progress.
Administrative Duties:
  • Maintain accurate logs, reports, and databases for all claims activity.
  • Communicate effectively with service advisors, technicians, and customers.
  • Ensure compliance with all legal and regulatory standards regarding warranty and insurance claims.
  • Support service and finance departments with warranty and insurance documentation as needed.
Qualifications:
  • College graduate.
  • Prior experience in automotive warranty, insurance, or service department (1–3 years preferred).
  • Familiarity with manufacturer warranty systems and insurance portals.
  • Strong organizational and administrative skills.
  • Excellent communication and customer service abilities.
  • Attention to detail and ability to handle multiple tasks efficiently.
  • Proficiency with dealership management systems (DMS) such as CDK, Reynolds & Reynolds, etc.
Working Conditions:
  • Full-time, primarily in-office at dealership or service center.
  • May require occasional interaction with customers and external vendors.

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