Application and Technical Specialist

4 days ago

Quezon City, National Capital Region, Philippines John Clements Consultants, Inc. Full time $40,000 - $80,000 per year

Job Description:

INTERNAL: SOMEONE REALLY KNOWLEDGEABLE IN MEDICAL EQUIPMENTS WHO CAN ANSWER TECHNICAL QUESTIONS. IT IS LIKE A SALES POSITION

Product responsibility
・Product responsibility: Critical Care product Portfolio
・Provide support to customers and sales team on all product and application related requirement.
・Attend to all product related enquiry.
・Plan and provide regular product update, product, and application training to customer of the assigned customer account / territory.
・Provide consultation on product configuration, solution and application to customers/end users including clinicians, doctors, Biomed etc.
・Provide product demonstrations, product training and educate customer about the features/function and benefits of the product and solution.
・Support sales manager on projects, tender specification to review, propose solution to comply with the project and tender requirements.

Post-sales and Technical Service responsibility
・Provide end user product and application training. This includes training schedule planning, preparation of training materials, end user quick guide and any other materials / requirement from the customers.
・Provide support for project delivery and installation. This includes product setting/parameters and configuration set-up as according to customer requirement.
・Provide support and work with IT / engineering team, logistic team and commercial team for the product commissioning and delivery according to customer requirement.
・Provide technical and service support for assigned customers / territory. This includes warranty / post warranty support in product servicing, preventive maintenance services etc.
・Provide product technical and service training to assigned customer.
・Project standby duties for trial, post-sales and warranty support might be required.
・Undertake any duties as required or directed as vital for achieving overall company goals.

Job Description:

・At least 2 – 3 years of relevant experience in the medical device business.
・Candidate with experience in Patent Monitoring, Cardiology related product preferred.
・Bachelor's degree in science, engineering field preferred.

Knowledge, Skills and Abilities
・Excellent communication skills for effective product presentations and troubleshooting.
・Demonstrates resilience, resourcefulness, ability to learn and adaptability. Able to deliver result under pressure, possess the ability to handle work stress.
・Strong teammate with excellent interpersonal and communication skills.
・A Self-starter and able to work with minimal supervision.

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