Customer Service Agent

6 days ago

Ortigas Metro Manila, Philippines TRANSCOSMOS (MALAYSIA) SDN. BHD. Full time ₱20,000 - ₱40,000 per year

A. Position Overview

As a Call Centre Agent, you will serve as the primary point of contact for customers, delivering exceptional service and support. Your responsibilities include responding to customer inquiries across non-voice channels, resolving issues, and providing accurate information while maintaining a positive and professional demeanour

B. Key Responsibilities

  • Respond to customer inquiries and resolve platform operation issues through non-voice channels (e.g., email, chat).
  • Make occasional outbound calls to customers for follow-up or to clarify issues.
  • Review and coordinate return and refund requests in a professional and timely manner.
  • Handle user issues related to financial transactions and logistics.
  • Manage account-related inquiries, including issues with platform permissions.
  • Accurately document customer interactions and system-related activities in internal tools
  • Work towards achieving individual and team performance goals, including response times, customer satisfaction scores, and other key performance indicators (KPIs).

C. Qualifications

  • College level with 6 months BPO CHAT Support experience
  • Accepting High School and Senior High School Graduates - but must have 1 yr BPO exp (incuding 6 mos CHAT BG)
  • College graduates without BPO experience are welcome to apply
  • Must have good to excellent ENGLISH communication skills.
  • Good at listening and able to pay attention and have empathy
  • Knowledge/experience in handling any e-commerce or retail account
  • Understanding of key performance metrics – CSAT and QA
  • Amenable to work on shifting schedule
  • Amenable to work in Ortigas, Pasig City.

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