Customer Service Agent

2 weeks ago

Ortigas Metro Manila, Philippines TRANSCOSMOS (MALAYSIA) SDN. BHD. Full time ₱20,000 - ₱40,000 per year

A. Position Overview

As a Call Centre Agent, you will serve as the primary point of contact for customers, delivering exceptional service and support. Your responsibilities include responding to customer inquiries across non-voice channels, resolving issues, and providing accurate information while maintaining a positive and professional demeanour

B. Key Responsibilities

  • Respond to customer inquiries and resolve platform operation issues through non-voice channels (e.g., email, chat).
  • Make occasional outbound calls to customers for follow-up or to clarify issues.
  • Review and coordinate return and refund requests in a professional and timely manner.
  • Handle user issues related to financial transactions and logistics.
  • Manage account-related inquiries, including issues with platform permissions.
  • Accurately document customer interactions and system-related activities in internal tools
  • Work towards achieving individual and team performance goals, including response times, customer satisfaction scores, and other key performance indicators (KPIs).

C. Qualifications

  • College level with 6 months BPO CHAT Support experience
  • Accepting High School and Senior High School Graduates - but must have 1 yr BPO exp (incuding 6 mos CHAT BG)
  • College graduates without BPO experience are welcome to apply
  • Must have good to excellent ENGLISH communication skills.
  • Good at listening and able to pay attention and have empathy
  • Knowledge/experience in handling any e-commerce or retail account
  • Understanding of key performance metrics – CSAT and QA
  • Amenable to work on shifting schedule
  • Amenable to work in Ortigas, Pasig City.

  • Customer Service Agent

    2 weeks ago

    Ortigas, Metro Manila, Philippines Datamatics Full time ₱150,000 - ₱250,000 per year

    The Customer Service Agent at Insurance is responsible for handling inbound customer inquiries and providing exceptional support in the insurance industry. This role focuses on assisting customers with workers' compensation claims, specifically First Notice of Loss (FNOL) calls. The ideal candidate will have experience in customer care within the insurance...

  • Customer Service Representative

    1 week ago

    Ortigas, Metro Manila, Philippines Datamatics Full time ₱150,000 - ₱250,000 per year

    The Customer Service Agent at Insurance is responsible for handling inbound customer inquiries and providing exceptional support in the insurance industry. This role focuses on assisting customers with workers' compensation claims, specifically First Notice of Loss (FNOL) calls. The ideal candidate will have experience in customer care within the insurance...

  • Customer Service Agent

    7 days ago

    Manila, Philippines J-K Network Services Full time

    COMPANY PROFILE: This company provide server installation, operation, maintenance, and security services mainly for cloud environments with manned monitoring and 24/7 full support. This company founded year 1992. Position: Customer Service Agent Company Industry: Insurance-focused BPO Work Location: Makati City Work Schedule: Monday - Friday Salary:...

  • Customer Service Agent

    2 weeks ago

    Manila, National Capital Region, Philippines Monee Full time ₱200,000 - ₱250,000 per year

    About The TeamAs a Customer Service Agent L2 for ShopeePay, you will serve as the first point of contact for users, addressing their inquiries, concerns, and issues related to ShopeePay services. You will play a key role in delivering excellent customer experiences while ensuring compliance with internal policies and regulatory requirements.Job...

  • Technical Support Customer Service Agent

    4 weeks ago

    Manila, Philippines METACOM Full time

    We are looking for Customer Service Agents for our Technical Support account. In this role, you will assist customers with troubleshooting and product-related concerns. Applicants must have completed at least 2 years in college, preferably in IT or computer-related courses. Six months of BPO experience is preferred but not required. Tech-savvy candidates...

  • Customer Service Agent Car Sharing Account

    3 weeks ago

    Manila, Philippines METACOM Full time

    Job Type: Full-time Work Setup: 100% Onsite Job Description: We are looking for Customer Service Agents to join our growing Car Sharing Support team! You will handle inbound and outbound calls, chats, and tickets to assist customers with reservations, inquiries, technical issues, and account concerns. Your responsibilities include: Providing excellent...

  • Customer Service Specialist

    2 weeks ago

    Ortigas, Metro Manila, Philippines Prime Technology Specialist Incorporated Full time ₱150,000 - ₱250,000 per year

    Job Description:We are looking for a Customer Service Specialist with proven experience in customer support, preferably from the lending or financial services industry. The successful candidate will handle client inquiries, assist with loan applications, and ensure excellent customer satisfaction.Responsibilities:Respond to customer inquiries regarding...

  • Customer Service Manager

    2 weeks ago

    Ortigas, Metro Manila, Philippines FEdCenter Management Consulting Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    As our Customer Service Manager, you'll lead and inspire a dynamic team to deliver exceptional customer experiences while driving operational excellence.What You'll DoAs our Customer Service Manager, you'll lead and inspire a dynamic team to deliver exceptional customer experiences while driving operational excellence.Key Responsibilities:Team Leadership &...

  • Customer Card Customer Service Specialist

    2 weeks ago

    Ortigas, Metro Manila, Philippines Prime Technology Specialist Incorporated Full time ₱200,000 - ₱250,000 per year

    Customer Service Specialist (LuvIt Customer Card)Industry: Lending / Banking / Financial ServicesLocation: Ortigas Pasig Employment Type: Full-time Onsite / Mon to FridayJob Summary:We are looking for a Customer Service Specialist to handle inquiries and concerns related to the LuvIt Customer Card. The role focuses on providing high-quality assistance to...

  • SALES AGENT

    2 weeks ago

    Ortigas, Philippines NAIS CORP Full time

    Role Overview: As a Sales Agent, you will be responsible for engaging with potential customers, educating them about the benefits of solar batteries, and closing sales. You will work remotely, aligning with Australian time zones and market expectations, and must demonstrate excellent communication, persuasion, and customer service skills. Responsibilities: -...