Customer Service Agent

7 days ago


Manila, Philippines J-K Network Services Full time

COMPANY PROFILE: This company provide server installation, operation, maintenance, and security services mainly for cloud environments with manned monitoring and 24/7 full support. This company founded year 1992.

Position: Customer Service Agent
Company Industry: Insurance-focused BPO
Work Location: Makati City
Work Schedule: Monday - Friday
Salary: Php20,000-Php30,000
Work Set Up: Work on site

Benefits:
✨Government mandated benefits
✨HMO
✨13th month pay
✨Leaves credits
✨Life insurance

JOB REQUIREMENTS:
✨Undergraduate / Senior is welcome to apply
✨Fresh Graduate can apply
✨Experience in customer service/BPO
✨Amenable to work onsite
✨Amenable to work in Makati

JOB RESPONSIBILITIES:
✨Provide accurate information about products, services, and company policies.
✨Assist customers with order placement, account concerns, billing issues, and general support needs.
✨Troubleshoot and resolve customer complaints, ensuring a positive customer experience.
✨Record and update customer interactions, transactions, and feedback in the system.
✨Coordinate with internal departments (e.g., sales, logistics, technical) for escalated concerns.

RECRUITMENT PROCESS
Initial and Final Interview is online (Zoom)



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