Customer Collections Specialist

1 week ago

Ortigas Post Office P, Philippines Stefanini Full time ₱14,400,000 - ₱21,600,000 per year

Job Summary

We are seeking a highly empathetic and detail-oriented Student Support Specialist to join our Finance team. This role is essential in helping students manage their payment plans, stay on track with their courses, and graduate debt-free. You'll combine customer service, problem-solving, and a small element of collections to ensure a positive student experience.

Key Responsibilities

Student Engagement & Payment Plan Management

  • Proactively engage with students to keep them accountable for payment plans.
  • Remind students of missed payments and follow up on outstanding balances.
  • Adjust payment plans based on individual needs (e.g., pay cycles or financial limitations).
  • Extend payment schedules beyond standard timelines when necessary.
  • Identify and address situations where high payment amounts may cause financial strain.

Customer Service & Advocacy

  • Act as a primary advocate for students, listening to concerns and providing empathetic support.
  • Help students overcome barriers by offering practical solutions and accommodations.
  • Maintain a supportive demeanor for students from diverse backgrounds.
  • Handle inquiries related to payment plans and course access.

Problem-Solving & Data Management

  • Perform calculations for payment adjustments and refunds.
  • Accurately update student payment information in web applications.
  • Use Google Sheets for refund calculations based on state-specific requirements.
  • Conduct professional follow-ups for post-graduation collections (via email/text).

Qualifications

Experience

  • 2–3 years in customer service or problem-solving roles, preferably in financial services or student support.
  • Familiarity with repayment plans or similar financial arrangements is a plus.

Technical Proficiency

  • Proficient in Google Sheets/Excel for data entry and calculations.
  • Experience with CRM systems (Salesforce preferred but trainable).

Job Type: Full-time

Pay: From Php50,000.00 per month

Work Location: In person

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