Assistant IT Manager

8 hours ago

Makati City, National Capital Region, Philippines Viatechnik Full time ₱2,000,000 - ₱2,500,000 per year

Position Overview:

The Assistant IT Manager will play a dual role as both a technical expert and a managerial leader. This role will be responsible for supporting the IT Manager in overseeing day-to-day IT operations, ensuring network and system reliability, implementing security best practices, and leading projects that align with organizational growth and compliance requirements. The ideal candidate is hands-on with enterprise-grade infrastructure while also capable of managing people, processes, and IT strategy.

Key Responsibilities:

Strategic & Managerial Leadership

  • Lead IT projects such as network upgrades, cloud migrations, and o-ice

    expansions.
  • Assist in IT strategy, budgeting, vendor management, and procurement.
  • Oversee SLA compliance, service desk operations, and IT performance metrics.
  • Ensure compliance with SOC 2, NIST , ISO 27001 security frameworks.
  • Develop and enforce IT policies, DR plans, and cybersecurity awareness programs.
  • Act as an escalation point for critical IT issues and communicate with executives.
  • Mentor and coach IT staff, delegating tasks and ensuring career development.

Technical Responsibilities

  • Network & Security Management
  • Configure, manage, and troubleshoot Fortinet Firewalls and Unifi Devices

    (FGT, FGW, FortiSwitch, FortiAP, Unifi Devices AP).
  • Design and maintain redundant network architecture to ensure high

    availability and minimal downtime.
  • Implement routing protocols and manage VLANs, inter-VLAN routing, and

    segmentation.
  • Configure and maintain VPN solutions: SSL-VPN, IPsec, and site-to-site

    tunnels.
  • Ensure proper load balancing, failover, and SLA monitoring in SD-WAN environments.
  • Infrastructure & Systems Administration
  • Manage on-premise servers (Windows Server, Linux, Active Directory, DHCP,

    DNS, Group Policy).
  • Oversee virtualization platforms (Hyper-V/).
  • Maintain cloud infrastructure, including AWS (EC2, VPC and Light Sail) and

    hybrid integrations.
  • Administer and optimize storage systems (NAS/SAN) and implement backup

    and disaster recovery strategies.
  • Security & Compliance
  • Implement and enforce security best practices (patching, endpoint security,

    DLP, SIEM).
  • Ensure compliance with SOC 2, NIST, ISO 27001, and other relevant

    frameworks.
  • Manage access control, identity management, and MFA enforcement.
  • Conduct periodic security audits, vulnerability assessments, and penetration test remediation.
  • IT Service Management
  • Apply ITIL/ITSM best practices in incident, change, and problem

    management.
  • Oversee ticketing system workflows and improve SLA adherence.
  • Support implementation and improvement of CMDB and IT asset lifecycle

    management.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • 3–5 years of IT experience in networking, systems, and security.
  • Hands-on experience with Fortinet firewalls, routing/switching, and VPNs.
  • Familiarity with cloud (AWS) and on-prem server environments.
  • Knowledge of ITIL/ITSM frameworks and ticketing systems.

Preferred Certifications:

  • CompTIA Security+
  • CompTIA Network+
  • ITIL v4 Foundation
  • Microsoft Certified
  • AWS Certified Solutions Associate
  • CCNA
  • CCNA Security
  • Fortinet NSE 4 or higher

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