IT End User Experience Manager APAC

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value for our stakeholders. In 2024, Sealed Air generated $5.4 billion in revenue and had approximately 16,400 employees distributing products and services to 117 countries/territories around the world. To learn more, visit

What does an IT End User Expereince Manager do?

Sealed Air Shared Services (Philippines) Inc. is seeking a strategic and experienced IT Operations End User Experience Regional Manager – APAC to join our IT Operations team. Reporting to the IT Operations Lead, this full-time role is based in Makati City, Philippines, and is responsible for leading end-user IT support services across the APAC region.

With a strong background in IT infrastructure and end-user support, the successful candidate will oversee a team of PC Support Technicians and ensure high-quality service delivery across hardware and user touchpoints—including PCs, tablets, printers, scanners, and mobile devices. This role requires a forward-thinking leader who can drive operational excellence, lead hardware refresh initiatives, and modernize support practices through automation and AI-powered tools.

The ideal candidate will possess excellent people management skills, a customer-first mindset, and the ability to collaborate across global and regional teams to align with enterprise strategy and deliver measurable improvements in user satisfaction and productivity.

Why we need you?

• Team Leadership & Regional Oversight: Lead, mentor, and manage the APAC EUE team to ensure optimal service delivery, high end-user satisfaction, and performance against SLAs and KPIs.
• Operational Delivery & Escalation Management: Oversee day-to-day operations of end-user support across the region, ensuring incidents, service requests, and escalations are handled efficiently and professionally. Participate in high/critical incidents relative to region.
• Hardware Lifecycle & Refresh Management: Own planning, coordination, and execution of hardware refresh projects for PCs, printers, tablets, and peripherals across the region—balancing cost, risk, and end-user impact.
• Process Improvement & Innovation: Identify and implement opportunities to streamline support processes, drive automation, and improve end-user experiences—leveraging AI tools and modern ITSM capabilities where applicable.
• Strategic Planning & Initiative Execution: Work closely with regional and global EUE leadership to support roadmap initiatives and align to enterprise strategy. Own the delegation and follow-through of tasks to senior and junior team members.
• Cross-Functional Collaboration: Partner with Infrastructure, Security, Modern Workplace, and Business Units to ensure the delivery of cohesive and secure IT services.
• Governance & Standardization: Ensure consistent adoption of global standards, policies, and toolsets across the regional support function. Provide feedback for global process enhancements.
• Knowledge Management & Documentation: Promote and oversee documentation of troubleshooting procedures, FAQs, and knowledge articles to support consistency and enable faster issue resolution.
• Talent Development: Coach and grow team members, identifying development opportunities and ensuring skillsets evolve to support modern workplace technologies and evolving business needs.
• Metrics, Reporting & Accountability: Track regional KPIs, end-user feedback, ticket trends, and project milestones. Provide regular reports and performance insights to EUE leadership

What are we looking for in you?

• 5+ years of experience in IT End User Support or Infrastructure Operations, including 2+ years in a leadership or regional manager role.
• Proven success leading teams that support large-scale PC environments in distributed, global organizations.
• Strong technical background in Windows OS, desktop hardware, printing, mobile devices, and collaboration tools (e.g., Microsoft 365).
• Excellent communication, interpersonal, and organizational skills with a customer-first mindset.
• Ability to lead hardware refresh projects and plan support activities across multiple countries.
• Experience with ITSM tools (e.g., ServiceNOW) and strong understanding of ITIL processes (Incident, Request, Change).

What are our core values?

• Integrity
• Determined
• Innovative
• Collaborative

Why work at Sealed Air?

• We have a very diverse and inclusive culture.
• We invest in developing our people. You can hone your expertise and further develop your career with a global leader in packaging solutions.
• You will work with talented and creative professionals working in a collaborative environment that celebrates insatiable curiosity and diverse ideas.

If you are looking for a new challenge in a company deemed as essential service, then we want to hear from you

Closing Date: 09/30/2025

Please Note: - You must have Philippines work-rights to be considered for this job. A detailed job description is available.

• No contacts from recruitment agencies please.

Sealed Air does not accept unsolicited resumes from vendors (including without limitation search firms, staffing agencies, fee-based referral services and recruiting agencies) and will not pay any associated fees for unsolicited resumes presented to any employee of our company.

Any resume submitted in the absence of a recruitment agreement with an approved vendor signed by an authorized representative of Sealed Air shall be deemed the sole property of Sealed Air.

Requisition id: 52256

Relocation: No

Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.

• Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at

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