Operations Admin Support

2 days ago

Pasig, National Capital Region, Philippines NV GROUP HOLDINGS PTY LIMITED Full time $70,000 - $120,000 per year

Role:

The Operations Admin Support plays a crucial role in the smooth day-to-day operations of the team. They are responsible for preparing and distributing daily worklists to Agents and Team Leaders—ensuring that work can begin promptly each day. They also manage and follow up on field call requests, coordinate with field agents, and make sure instructions are clearly actioned.

In addition to supporting workflow, the Operations Admin Support is responsible for generating accurate daily reports and preparing monthly deliverables for the client, ensuring performance is tracked and reported properly. They play a key role in monitoring progress, flagging issues, and supporting the team to meet KPIs. Strong Excel skills are essential in this role to manage data and ensure the accuracy of reporting.

Responsibilities:

  • Prepare and distribute daily worklists to Agents and Team Leaders.
  • Ensure worklists are shared early in the day to enable agents to begin work without delays.
  • Monitor progress of the worklist and coordinate with relevant teams to prevent backlogs or delays.
  • Assign work strategically to balance workload and support the team in meeting performance targets.
  • Process field call requests accurately and in a timely manner, ensuring all necessary instructions are passed on to field agents.
  • Liaise with field agents, follow up on outstanding field calls, and ensure all outcomes are tracked and recorded.
  • Use Excel and reporting tools to track, update, and monitor progress of worklists and field activities.
  • Prepare, send daily performance, and progress reports to the team, ensuring accuracy and consistency.
  • Proactively check for any discrepancies in reports or worklists and escalate/report issues to ensure the team receives accurate performance outcomes and recognition.
  • Maintain a high level of accuracy in all documentation and communications.

Qualifications:

  • Strong organizational and time management skills, with the ability to meet early deadlines.
  • Strong proficiency in Microsoft Excel.
  • Excellent attention to detail, particularly in preparing reports and checking for errors.
  • Clear and professional communication skills, both written and verbal.
  • Confidence in coordinating with multiple team members and escalating issues when needed.
  • Ability to work independently, prioritize tasks, and adapt to changing priorities.
  • Familiarity with reporting tools, spreadsheets, and internal systems used for managing workflows is an advantage.
  • A proactive and supportive attitude, with a team-first mindset.

Onsite Work Set-up: Ortigas Center, Pasig City

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