Process Trainer

3 days ago

Pasig, National Capital Region, Philippines ADI Recruitment Inc Full time

  • Lead the training function for international ticketing, group bookings, and email support processes.

  • Act as a Subject Matter Expert (SME) in ticketing to design and deliver effective training programs.

  • Conduct onboarding and upskilling sessions for L2 – Complex itinerary trained resources.

  • Collaborate with operations and quality teams to identify training needs and close skill gaps.

  • Develop and maintain training materials, SOPs, and process documentation.

  • Monitor training effectiveness through assessments, feedback, and performance tracking.

  • Facilitate refresher courses and process updates in alignment with client and business requirements.

Job Type: Full-time

Pay: Php60, Php80,000.00 per month

Work Location: In person

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