Customer Success Leader

4 days ago

Pasig, National Capital Region, Philippines AmplifAI Full time ₱900,000 - ₱1,200,000 per year

Company Description

We're AmplifAI, and we've created the AI-Driven People Enablement Platform for employee-centric workforces. AmplifAI transforms employee data into actions modeled after an enterprise's best-performing people, helping hybrid teams maximize business outcomes, boost productivity, and improve engagement. As more companies explore the new generation of hybrid work, innovative leaders and organizations are relying on AmplifAI to enable people, improve performance, and make work more enjoyable - wherever work is happening

Role Description

This is a full-time remote role for a Customer Success Leader. The Customer Success Leader will be responsible for managing and nurturing client relationships, ensuring successful adoption and satisfaction with AmplifAI's platform. Daily tasks will include onboarding new clients, providing training and support, addressing client inquiries and issues, and collaborating with internal teams to improve the product and customer experience.

Qualifications

  • Strong customer service and client management skills
  • Proficiency in onboarding, training, and providing product support
  • Ability to analyze and leverage customer data to drive satisfaction and adoption
  • Excellent communication and relationship-building skills
  • Experience with SaaS platforms and AI-driven technologies is a plus
  • Ability to work independently and remotely
  • Bachelor's degree in Business, Marketing, Communications, or related field

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