
Customer Success Specialist
4 days ago
A professional focused on ensuring customers are successful and satisfied with a product or service. They act as a bridge between the customer and the company, providing support, guidance, and resources to maximize customer satisfaction and retention. Their proactive approach helps customers achieve their desired outcomes, leading to increased customer loyalty and business growth.
Key Responsibilities
- Building Relationships. Establishing and maintaining strong relationships with customers to understand their needs and ensure their success.
- Customer Onboarding. Guiding new customers through the initial stages of using a product or service, providing training and support.
- Proactive Support. Identifying and addressing potential issues before they escalate, offering tailored solutions and guidance.
- Product Training. Educating customers on how to effectively utilize the product or service to meet their specific goals.
- Feedback Collection. Gathering customer feedback to identify areas for improvement in the product, service, or overall customer experience.
- Retention and Growth. Contributing to customer retention by ensuring satisfaction and identifying opportunities for account expansion.
Essential Skills
- Communication. Excellent verbal and written communication skills to interact effectively with customers and internal teams.
- Problem-solving. Ability to identify and resolve customer issues, providing solutions and guidance.
- Customer Relationship Management. Building and maintaining strong relationships with customers, fostering trust and loyalty.
- Technical Proficiency. Understanding the product or service and its functionalities to effectively assist customers.
- Empathy. Understanding and responding to customer needs and concerns with empathy and understanding.
- Collaboration. Working effectively with other teams, such as sales, marketing, and support, to ensure a seamless customer journey.
QUALIFICATIONS:
- Graduate of any Bachelor's Degree, preferably in Communication Arts, Marketing, and Advertising majors.
- With strong personality
- Excellent communication, problem-solving, and empathy, along with proficiency in CRM software and data analysis
- Experience in customer-facing roles, a customer-centric mindset, and the ability to collaborate across teams are also crucial.
- Willing to assign in Ayala Makati
Job Types: Full-time, Permanent
Pay: Php30, Php35,000.00 per month
Benefits:
- Paid training
- Pay raise
- Transportation service provided
Work Location: In person
-
Customer Success Operations Specialist
2 days ago
Pasig, National Capital Region, Philippines Azeus Systems Limited Full time ₱900,000 - ₱1,200,000 per yearThe Customer Success Operations Specialist will support the Global Customer Success Team by providing streamlined processes, data analysis, insights, and tools they need to effectively manage customer relationships and drive satisfaction, retention, and growth. Core Responsibilities: Data Analysis & ReportingGenerate reports and build dashboards on...
-
customer success specialist
3 weeks ago
Pasig, National Capital Region, Philippines FIRST WORLD TRADER PROPRIETARY LIMITED TRADING AS EASYEQUITIES (PURPLE GROUP LTD.) Full timeJoin a Thriving Global Team and Advance Your Career as Brand Compliance AgentAre you ready to take your career to the next level in a fast-paced, innovative, and globally connected environment? We are a leading software company specializing in Brand Compliance, offering cutting-edge solutions that empower businesses to maintain consistent and compliant brand...
-
Customer Success Specialist
2 days ago
Pasig, National Capital Region, Philippines OutForce Full time ₱900,000 - ₱1,200,000 per yearMain purpose of role:A CST is responsible for supporting our partners and customers, ensuring they are gaining the most value from their partnership and achieving their goals through Gammas product and service offerings.Key responsibilities:Provide an exceptional customer experience. Resolve queries and technical issues in a considerate and timely manner...
-
Customer Success Associate
2 days ago
Pasig, National Capital Region, Philippines Iron Mountain Full time $70,000 - $120,000 per yearAt Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable...
-
Customer Success Manager
4 days ago
Pasig, National Capital Region, Philippines Connext Global Solutions Inc Full time $40,000 - $80,000 per yearConnext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.We are currently looking for a Customer Success Manager who will be working with Connext's Client in the United States...
-
Customer Success Manager
4 days ago
Pasig, National Capital Region, Philippines Connext Full time ₱1,200,000 - ₱2,400,000 per yearTheCustomer Success Manager (CSM)is responsible for leading customer relationships and ensuring the adoption, retention, and growth of software solutions. Acting as a trusted advisor, the CSM drives measurable outcomes aligned with customer business objectives while promoting long-term satisfaction and loyalty.There's a lot to love about Connext. Here are...
-
Customer Success Leader
4 days ago
Pasig, National Capital Region, Philippines AmplifAI Full time ₱900,000 - ₱1,200,000 per yearCompany DescriptionWe're AmplifAI, and we've created the AI-Driven People Enablement Platform for employee-centric workforces. AmplifAI transforms employee data into actions modeled after an enterprise's best-performing people, helping hybrid teams maximize business outcomes, boost productivity, and improve engagement. As more companies explore the new...
-
Customer Success Associate
3 weeks ago
Pasig, National Capital Region, Philippines Iron Mountain Full timeAt Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable...
-
Customer Success Associate
3 weeks ago
Pasig, National Capital Region, Philippines Iron Mountain Full timeOverviewAt Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable...
-
Customer Success Manager
2 days ago
Pasig, National Capital Region, Philippines CommPeak Limited Full time ₱1,200,000 - ₱2,400,000 per yearResponsibilitiesBuild and maintain strong, long-lasting customer relationships by Identifying opportunities to constantly improve the customer success experienceIncrease the retention and growth of CommPeak's most valuable customers; identify business opportunities with customers to improve retention, ensure renewals and product enhancement upsellRepresent...