Customer Success Manager
5 days ago
Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.
We are currently looking for a Customer Success Manager who will be working with Connext's Client in the United States of America.
What's in it for you?
- Competitive compensation
- Perfect Attendance Bonus
- Life insurance
- HMO Insurance
- Great company culture
- 25% Night Differential
- Annual Increase
- Hybrid Setup
What is the job?
The Customer Success Manager (CSM) is responsible for leading customer relationships and ensuring the adoption, retention, and growth of software solutions.
Responsibilities:
- Own customer relationships as primary POC; manage onboarding and smooth handoffs
- Run strategic check-ins/QBRs; build success plans aligned to goals and KPIs
- Drive product adoption via training, enablement, and ongoing guidance
- Monitor health, usage, and satisfaction; surface risks/opportunities; resolve escalations
- Lead renewals and partner with Sales/AM on upsell/cross-sell by demonstrating ROI
- Partner with Product/Engineering/Support/Marketing; standardize playbooks and track CS metrics (adoption, NPS, churn, expansion)
Qualifications:
- Minimum of five (5) years of experience in Customer Success, Account Management, or a client-facing role.
- At least one (1) year of experience in people management or leadership role in any industry.
- Experience with customer success and CRM tools (e.g., Gainsight, Salesforce, HubSpot, Zendesk).
- Demonstrates success in managing enterprise or strategic accounts in a SaaS or technology-driven company.
- Has experience in relationship-building and account management.
- Applies business acumen to effectively align product capabilities with customer goals.
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