Customer Success Manager

5 days ago

Pasig, National Capital Region, Philippines Connext Global Solutions Inc Full time $40,000 - $80,000 per year

Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

We are currently looking for a Customer Success Manager who will be working with Connext's Client in the United States of America.

What's in it for you?

  • Competitive compensation
  • Perfect Attendance Bonus
  • Life insurance
  • HMO Insurance
  • Great company culture
  • 25% Night Differential
  • Annual Increase
  • Hybrid Setup

What is the job?

The Customer Success Manager (CSM) is responsible for leading customer relationships and ensuring the adoption, retention, and growth of software solutions.

Responsibilities:

  • Own customer relationships as primary POC; manage onboarding and smooth handoffs
  • Run strategic check-ins/QBRs; build success plans aligned to goals and KPIs
  • Drive product adoption via training, enablement, and ongoing guidance
  • Monitor health, usage, and satisfaction; surface risks/opportunities; resolve escalations
  • Lead renewals and partner with Sales/AM on upsell/cross-sell by demonstrating ROI
  • Partner with Product/Engineering/Support/Marketing; standardize playbooks and track CS metrics (adoption, NPS, churn, expansion)

Qualifications:

  • Minimum of five (5) years of experience in Customer Success, Account Management, or a client-facing role.
  • At least one (1) year of experience in people management or leadership role in any industry.
  • Experience with customer success and CRM tools (e.g., Gainsight, Salesforce, HubSpot, Zendesk).
  • Demonstrates success in managing enterprise or strategic accounts in a SaaS or technology-driven company.
  • Has experience in relationship-building and account management.
  • Applies business acumen to effectively align product capabilities with customer goals.

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