Business Process and Workforce Planning Supervisor

Unit Functional Statement

The role is responsible for conducting organizational assessments, analyzing structures, forecasting workforce needs, identifying inefficiencies, and developing job descriptions to support business effectiveness.

Duties and Responsibilities

• Oversee, guide, and monitor the performance and productivity of team members in delivering assigned functions.
• Evaluate organizational needs and research emerging trends to enhance programs, methods, and approaches in areas such as Organizational Review, Workforce Planning, Business Process Management, and Job Design.
• Provide technical guidance to ensure equitable workload distribution and address manpower utilization issues.

Key Responsibilities

• Lead and manage job and manpower audit programs to evaluate functional relationships, detect redundancies or gaps, and recommend appropriate interventions.
• Conduct organizational reviews to identify improvement opportunities, streamline operations, and strengthen overall performance.
• Analyze business processes to eliminate inefficiencies, reduce non-value-adding activities, and optimize time and resources.
• Supervise job analysis activities to assess alignment with departmental goals and redesign jobs as needed.
• Guide workload reviews and manpower deployment assessments to ensure effective resource allocation and address under/overutilization issues.
• Support the evaluation of manpower requests to confirm the necessity of roles and functions within the organization.
• Oversee organizational reviews that focus on simplification, standardization, and potential restructuring or outsourcing.
• Contribute to organizational diagnostics, including assessments of workflows, manpower, equipment, and resources; support climate surveys when required.
• Conduct ad hoc management studies using methodologies such as time-and-motion studies, work sampling, process mapping, and queuing analysis.
• Research and benchmark related industry practices and strategies.
• Conduct performance reviews, goal setting, and career planning for team members.
• Ensure compliance with eTap's safety, security, and information security policies.
• Perform other related functions as assigned.

Job Qualifications

• Bachelor's degree in Industrial/Management Engineering, Human Resource Management, or Business Administration.
• Master's degree or graduate-level units in the above fields is an advantage.

Professional Experience

• Minimum of 4 years of relevant project leadership or supervisory experience.

Functional/Technical Competencies

• Advanced knowledge of Human Resource Management principles, policies, and practices.
• Expertise in manpower planning and workload analysis.
• Strong foundation in organizational development and structure.
• Skilled in operations research methodologies and statistical sampling.
• Proficient in job analysis, job design, and redesign.
• Expertise in business process improvement and reengineering.
• Knowledgeable in change management, staffing patterns, and workflow optimization.
• Competent in cost analysis, customer service standards, and survey methodologies.

Core Competencies

• Alliance Builder (Partnership): Builds and sustains effective partnerships that drive organizational success.
• Self-Empowered (Empowerment): Demonstrates confidence and initiative in decision-making and goal achievement.
• Customer-Centric (Customer Service): Committed to delivering excellent service and fostering strong client relationships.
• Ethical (Integrity): Acts with honesty, fairness, and integrity in all decisions and actions.
• Team Player (Teamwork): Collaborates effectively, shares knowledge, and contributes positively to team goals.

Leadership Competencies

• Strategic Leader: Thinks ahead with a long-term vision for organizational growth and success.
• Transformational Leader: Inspires and empowers others while driving innovation, positive change, and growth.
• Effective Communicator: Clearly and persuasively conveys information to team members, stakeholders, and partners.