Merchant Security Specialist II Fraud Analyst

About Us

Founded in 2008, Live Payments has established itself as a prominent payment service provider in Australia. We cater to a vast array of businesses, delivering diverse payment solutions that meet their specific needs. With our dedicated team of over 90 professionals spread across Australia, the Philippines, and Vietnam, we consistently strive for innovation within the fiercely competitive payments industry.

About the Role

Live Payments is seeking a Merchant Security Specialist.

In this role, you will play a vital role in ensuring the security and integrity of our merchant accounts and transactions. Your primary responsibilities will include monitoring and reviewing transactions for suspicious or fraudulent activity, managing chargebacks, investigating potential security breaches, and providing support to merchants to enhance their security measures.

The Merchant Security Specialist will report to the Chief Financial Officer.

As a Merchant Security Specialist, you will be responsible for:

• Monitor and review merchant transactions and activities on an ongoing basis to identify and investigate suspicious or potentially fraudulent transactions.
• Analyze transaction data, patterns, and trends to proactively detect and prevent fraudulent activity, using fraud detection tools and techniques.
• Investigate and resolve chargebacks initiated by customers, working closely with relevant internal departments and external parties to gather necessary evidence and documentation.
• Collaborate with the Risk Management team to develop and implement fraud prevention strategies, policies, and procedures, ensuring compliance with industry standards and regulations.
• Conduct thorough investigations into potential security breaches or incidents, gathering evidence, documenting findings, and recommending appropriate actions to mitigate risks.
• Provide timely and accurate reports on fraud trends, chargeback ratios, and other relevant metrics to management, highlighting potential areas of concern or improvement.
• Work closely with merchants to educate them on security best practices, fraud prevention techniques, and chargeback management strategies.
• Review and assess merchant applications and documentation to ensure compliance with security and risk management requirements.
• Assist in the development and implementation of merchant security training programs and materials to enhance awareness and knowledge among internal stakeholders and merchants.
• Stay updated on industry trends, emerging fraud techniques, and security technologies, and recommend enhancements to security systems and processes to mitigate risks effectively.

About you and the talents we are looking for:

• Bachelor's degree in a relevant field or equivalent work experience.
• Previous experience in merchant security, fraud prevention, or chargeback management within the payment processing industry is highly desirable.
• A minimum of 1-2 years of payment processing industry experience is required for this role.
• Strong analytical skills with the ability to analyze complex data sets and identify patterns and anomalies.
• Knowledge of fraud detection tools, techniques, and industry best practices.
• Familiarity with chargeback management processes and procedures.
• Excellent problem-solving and decision-making abilities, with a strong attention to detail.
• Effective communication and interpersonal skills to liaise with merchants, internal teams, and external partners.
• Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.
• Proficiency in using relevant software applications and tools for transaction monitoring, fraud detection, and chargeback management.
• Strong ethical standards and integrity, with a commitment to maintaining the confidentiality and security of sensitive information.

What you will receive:

• Flexible work arrangement
• HMO coverage + 1 Free Dependent (Upon regularization)
• Earn 2 Service Incentive Leave credits per month.
• A day off for your birthday
• A Health scheme of up to P1,000 per month that can be used to claim back on gym memberships, massages, chiro and more.
• A Learning & Development scheme capped at P38,000 per financial year that can be used to claim on courses, programs, memberships or certifications.
• Recognition and rewards platform with access to top brand gift cards

An impressive 90% of employees highly recommend Live Payments as an exceptional workplace. Join a team of dedicated professionals who are committed to delivering impactful outcomes and fostering an inspiring work environment.

Even if you meet only some of the requirements for this role, we strongly encourage you to apply. We highly value diverse backgrounds and ideas as we believe they are essential to our future success. If you possess a curious mindset and a willingness to share your knowledge while being open to learning, we would be delighted to receive your application.