Sales Administrator

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We're trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients' key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services Centre, you'll find a rewarding culture that values you. You'll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group's success.

About the Role

The Sales Admin Professional plays a pivotal role in supporting the Sales and Account Management teams by ensuring customer documentation, sales orders, and leasing processes are accurate, complete, and compliant with internal standards. Acting as a key liaison point with the customer, this role helps facilitate smooth communication and coordination throughout the sales cycle, contributing to a seamless customer experience. The Sales Admin Professional is responsible for managing complex order requirements, validating workflows, and providing expert administrative support and training to Sales teams. By driving operational efficiency and ensuring right-first-time execution, the role enables Sales teams to focus on strategic selling and customer engagement.

Essential Duties

•    Sales Order Creation & Validation - Work alongside Sales teams to ensure Customer and Partner documentation is accurate, complete, and approved before order creation.  Create sales orders in CPQ, ensuring all details align with Partner purchase orders and supporting documentation.

•    Take ownership of right-first-time order creation, verifying all elements before handover to Business Operations.

•    Pre-Validation & Approvals - Support validation of clean orders by checking stock availability, credit status, and accuracy of all order details.

•    Pre-validate sales orders and follow up with relevant departments (e.g., Credit Control, Pricing) to ensure timely approvals and reduce processing time.

•    Create sales orders in CPQ for our Partners - Ensure all details are accurate and align with the Partner's purchase order and supporting documentation. Take ownership of right-first-time order creation by verifying that all elements are correctly captured before passing to Business Operations to book. Work closely with Business Operations, Sales and Partner to clarify any discrepancies and ensure smooth booking. Proactively check for completeness and accuracy to support efficient processing and a high-quality Partner experience.

•    Order Management & Processing - validate orders to ensure they are clean prior to approval, launch, and booking.   Responsible for the processing of hardware & accessories for our workspace devices that go through our PDI process and have a Canon Service Contract.  Manage solution-related order processes, including accessing third-party portals to set up or amend contracts, entitlements, and subscriptions.  Resolve issues identified in workbench

•    Work with daily reports and data to effectively manage the BAU operation including order processing and procurement requests, credit/rebill activities, warranties, rebates, claims, and movement requests.  Act as backup for processing standard CPQ orders and for performing contract activations.

•    Customer & Partner Communication - Collaborate with internal teams to manage and resolve queries from Customers and Partners, ensuring timely and accurate communication.  Provide proactive updates to keep stakeholders fully informed throughout the process, delivering an exceptional experience while maintaining performance within agreed SLA targets.

•    Liaise directly with Partners and third parties to provide additional information on contracts, resolve queries, and act as a key point of contact between them and the Sales team. Facilitate the gathering of required documentation or clarification by coordinating effectively across departments, ensuring smooth and efficient communication flow.

•    Contractual Setup & Continuous Improvement - Work closely with the Business Operations teams to ensure accurate contractual setup.

•    Monitor and review processes regularly and follow up on any orders identified as not clean to understand root causes and learn from them. Actively contribute to continuous improvement efforts

•    Sales Team Support & Training - Provide training and support to Account Managers on CPQ usage, proposal creation, and contract documentation.

•    Assist with complex pricing calculations and independently enter data into CPQ for difficult or more complex transactions. Offer administrative support to Sales Managers and teams, including pulling contract information, generating reports, and liaising with third parties

•    Create and manage complex orders in CPQ to meet specific customer requirements. Take ownership of accurately configuring orders that involve complex billing structures, large-scale rollouts, bespoke logistics arrangements, and other tailored customer needs. Collaborate closely with Sales and Business Operations to clarify requirements, resolve issues, and ensure all elements are correctly captured in CPQ for smooth and accurate order processing

•    Take the lead in constructing sales orders that include contractual terminations or prolongations.  Advise Sales teams on the correct approach and ensure all relevant details are captured accurately. Work closely with Business Operations to agree on the best method for processing these orders, ensuring they are completed correctly and in line with internal standards

•    Support Account Managers with leasing tasks including pre-clearance, Preferred Lease Provider cover sheet creation, leasing documentation and the clean order pack

Qualifications

•    Bachelor's Degree holder in any business-related discipline

•    Specialist Knowledge: product and solutions knowledge to understand implications for order process

•    Previous Industry Experience: Customer centric, accurate data entry and strong analytical skills.

•    Excellent communication skills

•    High level of accuracy and a strong work ethic

•    Excellent time management and prioritization skills

•    Ability to work independently and as part of a wider team

If this sounds like you, we'd love you to apply

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps