L1 Service Desk

24 hours ago

Angeles City, Central Luzon, Philippines ProSpace Solutions OPC Full time

Make the Smart Move with PeopleSmart Placements – Join Our Team and Build Your Career

We're looking for a proactive and customer-focused Level 1 IT Support Analyst to join our global support team. In this role, you will be the first point of contact for internal and external customers, providing technical assistance via phone, email, and chat. You will handle a wide range of service requests, perform first-line troubleshooting, and escalate complex issues when needed all while delivering outstanding customer service.

You will also assist with software and hardware deployments, contribute to knowledge base documentation, and help maintain smooth IT operations across multiple time zones. If you have strong problem-solving skills, a passion for technology, and a genuine desire to help people, this is a great opportunity to grow your IT career in a supportive, fast-paced global team.

What We're Looking For:

  • Demonstrated experience in desktop support tasks including software
  • deployment, rebuilds, printer setup and support, level 1 troubleshooting
  • activities across Windows Operating System, Microsoft Tool suites, Office365,
  • Active Directory, Email, Collaboration tools, network, business applications etc.
  • Demonstrated experience delivering consistent customer service excellence via telephone, email, chat and in person
  • Experience in working in a virtual team environment and being remotely managed
  • Experience in escalating issues, incidents and service requests promptly.
  • Experience working in Customer Service; IT Service Desk and or telecommunication environment will be advantageous
  • Willingness to work during Australasian shift hours.
  • Willingness to work in or relocate to Angeles City.

Why Join Us?

  • Competitive salary and benefits
  • Be part of a growing global team
  • Supportive, fun, and collaborative work environment
  • Ongoing training and professional development
  • Real growth opportunities within a stable, expanding company

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