Customer Service Associate

3 hours ago

Manila, National Capital Region, Philippines OptiNizer Full time ₱15,000 - ₱30,000 per year

Job Title: Remote Customer Service Associate

Job Type: Part-Time / Full-Time | Between 8:30AM – 5:00PM EST

About the Role:

A Customer Service Associate with a passion for skincare and wellness. This role requires someone who can deliver an exceptional customer experience — providing knowledgeable, compassionate, and accurate support to clients through phone and online inquiries.

The ideal candidate has a background in aesthetics, skincare, or beauty, and can confidently communicate the value and benefits of the company's products. The candidate will be the first point of contact for clients, guiding them through product features, usage, and navigation while ensuring a warm and professional interaction every time.

Key Responsibilities:

Customer Interaction & Support

  • Handle an average of 30–40 inbound and outbound calls daily, providing prompt, professional, and friendly assistance.
  • Address customer inquiries regarding product details, device usage, troubleshooting, and basic skincare recommendations.
  • Support customers with order inquiries, returns, and after-sales questions.
  • Maintain a helpful, empathetic, and brand-aligned communication style in every interaction.

Product Knowledge & Brand Representation

  • Develop and maintain a deep understanding of the company's products, technology, and benefits.
  • Communicate effectively about skincare concepts and device functionality using accurate terminology.
  • Represent the company brand with professionalism, enthusiasm, and confidence.

Documentation & Coordination

  • Log customer interactions accurately.
  • Collaborate with internal teams to escalate technical or complex concerns promptly.
  • Track recurring issues and share insights to help improve customer experience and support documentation.

Continuous Improvement

  • Participate in ongoing product and customer service training.
  • Provide feedback on customer trends and potential service enhancements.
  • Stay updated with new product launches, skincare trends, and wellness innovations relevant to the brand.

Qualifications & Ideal Traits:

  • Experience: Proven experience in customer service, preferably in the beauty, skincare, or wellness industry.
  • Education: Background in Aesthetics, Beauty Therapy, or Wellness is highly preferred.
  • Communication: Clear, friendly, and professional phone manner with strong verbal and written English skills.
  • Knowledge: Familiarity with skincare products, beauty devices, and common industry terminologies.
  • Technical Skills: Comfortable using systems, call software, and Google Workspace tools.
  • Personality: Empathetic, patient, and solutions-driven; capable of managing multiple calls and inquiries efficiently.

Working Environment:

  • Schedule: Between 8:30AM – 5:00PM EST, with flexibility depending on call volume.
  • Remote Role: Work-from-home setup with a stable internet connection and a quiet workspace.
  • Performance-Focused: Expectation to handle 30–40 calls daily while maintaining high service quality.
  • Collaborative Culture: Work with a supportive team passionate about beauty, wellness, and customer satisfaction.

This position is ideal for someone who loves the beauty and skincare industry, enjoys helping people, and thrives in a structured, service-oriented environment. If you have a passion for wellness and an eye for detail, this role will allow you to grow with a brand committed to empowering confidence through innovative skincare solutions.

  • Customer Associate

    2 weeks ago

    Manila, National Capital Region, Philippines Asticom Technology Inc Full time ₱250,000 - ₱500,000 per year

    We are seeking a friendly, reliable, and customer-focused Customer Associate to provide excellent service and support to clients. The Customer Associate will assist in handling inquiries, processing transactions, and ensuring customer satisfaction. The ideal candidate has strong communication skills, a positive attitude, and a passion for helping people.

  • Customer Service Associate II

    2 hours ago

    Manila, National Capital Region, Philippines FIS Full time ₱600,000 - ₱1,000,000 per year

    Position Type :Full timeType Of Hire :Experienced (relevant combo of work and education)Education Desired :General Equivalency DiplomaGENERAL DUTIES & RESPONSIBILITIES Provides customer support by phone, email or instant message to business customers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to...

  • Customer Service Associate

    3 hours ago

    Manila, National Capital Region, Philippines Compass Experience Labs Full time ₱15,000 - ₱30,000 per year

    MEET COMPASSWe are a full service BPO that partners with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn�t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can...

  • Customer Service

    1 hour ago

    Manila, National Capital Region, Philippines Group of Companies Full time

    Location: Metro Manila Employment Type: Full-Time / Contract / Project-BasedLevel: Entry-LevelAbout OpportunityWe are expanding our Customer Service Function and opening opportunities across a wide range of rolesfrom frontline service positions to team leadership and operations management. Whether you're a fresh graduate beginning your career or an...

  • Portuguese Bilingual Customer Service Associate

    2 weeks ago

    Manila, National Capital Region, Philippines DUOTECH PTE. Full time ₱20,000 - ₱40,000 per year

    The Role:Hytechis hiring a Portuguese-Speaking Customer Service Associate Candidates should be at the Associate or Senior Associate level, fluent in Spanish and English, and have customer service experience.Duties and Responsibilities:Assist customers via email and live chat (minimal voice calls)Review, verify, and process client documentation and account...

  • Customer Service Associate

    3 hours ago

    Manila, National Capital Region, Philippines Virtual Rockstar Full time ₱200,000 - ₱250,000 per year

    This is a remote position.Virtual Rockstar is hiring a full-time Customer Support Associate on behalf of our client, a mission-driven holistic health practice dedicated to helping women and their families restore wellness through foundational, whole-body principles. This role plays a key part in creating a warm, supportive client experience while ensuring...

  • Service Associate

    3 hours ago

    Manila, National Capital Region, Philippines Shangri-La Group Full time ₱250,000 - ₱500,000 per year

    SHANGRI-LA BUSINESS SOLUTIONS AND SERVICES INC.A shared services company that services the Shangri-La Manila PropertiesMakati Shangri-LaEdsa Shangri-La, andShangri-La at The FortWe are hiring for a Service Associate -Concierge (Airport).As a Service Associate -Concierge (Airport)., we rely you to:To have complete knowledge of the operational systems at the...

  • Customer Service Representative

    4 hours ago

    Manila, National Capital Region, Philippines ST. JOSEPH THE WORKER LABOR SERVICE COOPERATIVE Full time ₱150,000 - ₱250,000 per year

    Job Description:Key Responsibilities:Handle inbound and outbound customer interactions via calls, chat, or email.Provide accurate information and support to customers regarding products, services, or account-related inquiries.Resolve customer complaints efficiently and escalate complex issues to the appropriate departments when necessary.Maintain customer...

  • Customer Service Associate

    2 weeks ago

    Manila, National Capital Region, Philippines J-K Network Manpower Services Full time ₱240,000 - ₱360,000 per year

    WE ARE LOOKING FOR (15 employees) Customer Service, for Junior LevelPOSITION:CUSTOMER SERVICE / ENTRY LEVELLocation: BGC, TAGUIG, Quezon City & AlabangIndustry: BPO CompanySalary: Php 20,000- Php 30,000 (Open Negotiable)Employment: Full timeWork schedule: Monday- Friday 11:00am 8pm week ends offJob DetailsWill handle customer's technical inquiries, booking...

  • Customer Service

    2 hours ago

    Manila, National Capital Region, Philippines HIRD SERVICES PVT. LTD. Full time ₱240,000 - ₱480,000 per year

    Hiring for CSR Executive/Associate (ASAP joiners)Hiring process: Virtual interviewWork Mode: Work on Site in Metro ManilaShift: Day shiftExperience: 0–3 Year (Freshers Welcome)Salary: Up to 40k Based on ExperienceSkills & QualificationsEducation: Any Graduate/Undergraduate can apply.Excellent English communication skills (verbal & written).Good listening...