Airline Ticketing/Hotel Reservations/Online Travel Customer Service Associate

2 days ago

Manila, National Capital Region, Philippines Siegen HR Solutions Full time ₱15,000 - ₱25,000 per year


TO QUALIFY:
  • Open to FRESH COLLEGE GRADUATES, ANY COURSE. We also accept college undergraduates for this position, provided that applicant has at least finished 2nd year level of College with no back or failed subjects.
  • Preferably graduates of Airline Operation/Airport Management, Hospitality/Tourism/Hotel Management, Human Resource Management, Maritime Studies, Marketing or equivalent.
  • With or without work experience
  • Candidates with a background in Tourism and/or Travel Industry (e.g., airline/hotel reservations) will be given higher salary package.
  • With Excellent English communications skills (oral and written).

RESPONSIBILITIES
  • IMPORTANT: This is a customer service role in a BPO setting and ticketing will be done remotely via phone, email or chat.
  • Effectively manage large amounts of incoming calls
  • Arrange flights, insurance and accommodation
  • Use a booking system to secure vacations and holidays
  • Collect and process payments
  • Advise clients on travel arrangements, e.g. visas and passports
  • Send out tickets to clients
  • Keep clients up to date with any changes
  • Deal with complaints or refunds

ENJOY THESE WORLD-CLASS BENEFITS:
  • Up to PHP 25,000 monthly salary package (offer will depend on skills and previous work experience)
  • Monthly performance bonus/incentives
  • Paid training
  • Healthcare Benefits (Medical and Life Insurance)
  • 20% Night Differential

WE HAVE 2 INTERVIEW CENTERS AVAILABLE:
1) PASAY INTERVIEW CENTER: 3rd Floor Empire Centre Mall, EDSA corner Taft Avenue, Pasay City
DIRECTIONS: Take the MRT or LRT and go down at EDSA-Taft station. Go to the side of Taft Avenue on the opposite of Metropoint Mall (Taft side, NOT EDSA side of Metropoint Mall). There would be a short walk towards EDSA, turn right on Taft corner EDSA. When you see Savemore on the right side, that is Empire Centre Mall. SIEGEN is on the 3rd floor.
2) QC INTERVIEW CENTER: Unit 206 Cabrera Bldg. I, #130 Timog Ave. (infront of GMA 7 near corner EDSA), Quezon City
DIRECTIONS: Take the MRT and go down at GMA7-Kamuning station Southbound side. Walk along the sidewalk of GMA7 adjacent to EDSA. Turn right to Timog Avenue. When you reach the GMA7 gate along Timog, cross the street towards the white building with UnionBank and Veterans Bank at the first floor. That's Cabrera 1 Building. SIEGEN is on the 2nd floor.

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