Hiring CSR

1 week ago

Bonifacio Global Metro Manila, Philippines Ascendion Full time

International voice account for a retail company in US - LOB (mobile application for online grocery shopping)


• Serves customers by providing product and service information and resolving product and service problems.


• Opens customer accounts by recording account information.


• Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.


• Handle customer questions and service requests


• Communicate in the language of the customer by avoiding technical terminologies and jargon.


• Gather information from customer by asking probing questions to analyze issues and identify underlying problem/s.


• Work to build cooperative relationships with customers.


• Give customers a realistic estimate of the time it will take to resolve an issue or request.


• Demonstrate willingness to take ownership of the call by acknowledging the customer's concern.

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