Customer Service Representative
2 days ago
CSR - URGENT HIRING | VIRTUAL INTERVIEW PROCESS | ONE INTERVIEW PROCESS
Job Responsibilities:
- Customer Interaction:
Respond to customer requests, inquiries, and complaints via phone, email, and live chat.
- Information & Support:
Provide accurate information about a company's products, services, and policies.
- Problem Resolution:
Address customer issues, troubleshoot problems, and escalate complex cases to the appropriate departments.
- Data Management:
Document customer interactions, requests, and resolutions in a Customer Relationship Management (CRM) system.
- Sales & Upselling:
Identify customer needs and suggest appropriate products or services to improve their experience and drive sales.
- Process Management:
Fulfill customer requests, process orders, and handle service issues, such as cancellations or refunds.
Qualifications
- Completed 2 years in College
- At least 18 months of BPO experience
- Good communications skills
- Amenable to START ASAP
- Amenable to WORK ONSITE in BGC, Taguig
Offers and Benefits:
- 18, ,000 Salary Package
- 10% Night Diff
- HMO Day 1 & Life Insurance
- Free 3 HMO dependents upon regularization
- Performance-based incentives
- 10K Medical Reimbursement
- Work-Life Balance (Discounted Gold's Gym / Anytime Fitness Membership, Happy Payday events, Marathon, Clubs, etc.)
This is an urgent position hiring, send your most updated CV to use "CSR Taguig Application" as subject or send a message in Viber
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