Customer Service Representative

3 days ago

Bonifacio Global Metro Manila, Philippines Nezda Technologies, Inc. Full time ₱120,000 - ₱180,000 per year

CSR - URGENT HIRING | VIRTUAL INTERVIEW PROCESS | ONE INTERVIEW PROCESS

Job Responsibilities:

  • Customer Interaction:

Respond to customer requests, inquiries, and complaints via phone, email, and live chat.
- Information & Support:

Provide accurate information about a company's products, services, and policies.
- Problem Resolution:

Address customer issues, troubleshoot problems, and escalate complex cases to the appropriate departments.
- Data Management:

Document customer interactions, requests, and resolutions in a Customer Relationship Management (CRM) system.
- Sales & Upselling:

Identify customer needs and suggest appropriate products or services to improve their experience and drive sales.
- Process Management:

Fulfill customer requests, process orders, and handle service issues, such as cancellations or refunds.

Qualifications

  • Completed 2 years in College
  • At least 18 months of BPO experience
  • Good communications skills
  • Amenable to START ASAP
  • Amenable to WORK ONSITE in BGC, Taguig

Offers and Benefits:

  • 18, ,000 Salary Package
  • 10% Night Diff
  • HMO Day 1 & Life Insurance
  • Free 3 HMO dependents upon regularization
  • Performance-based incentives
  • 10K Medical Reimbursement
  • Work-Life Balance (Discounted Gold's Gym / Anytime Fitness Membership, Happy Payday events, Marathon, Clubs, etc.)

This is an urgent position hiring, send your most updated CV to use "CSR Taguig Application" as subject or send a message in Viber

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