URGENT HIRING: Customer Service Representative
16 hours ago
- Serves customers by providing product and service information and resolving product and service problems.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Handle customer questions and service requests
- Communicate in the language of the customer by avoiding technical terminologies and jargon.
- Gather information from customer by asking probing questions to analyze issues and identify underlying problem/s.
- Work to build cooperative relationships with customers.
- Give customers a realistic estimate of the time it will take to resolve an issue or request.
- Demonstrate willingness to take ownership of the call by acknowledging the customer's concern.
Qualifications:
- High school graduate/college undergraduate are WELCOME
- Must have at least 6 months of CSR Experience
- Good communication skills
- Willing to start ASAP (this OCTOBER)
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