Retail Operations Manager

2 weeks ago

Mandaluyong City, National Capital Region, Philippines Future First Talents Full time $80,000 - $120,000 per year

The
Retail Operations Manager
will oversee the daily operations of multiple retail locations, ensuring efficient store performance, sales growth, and exceptional customer service. This role involves supervising store managers, optimizing operational processes, and implementing strategies to achieve business objectives.

Key Responsibilities:

Store Operations Management

  • Ensure all retail locations operate smoothly and efficiently.
  • Monitor and enforce company policies, procedures, and operational standards.
  • Oversee inventory management, stock levels, and loss prevention strategies.

Sales & Performance Monitoring

  • Develop and execute sales strategies to achieve revenue targets.
  • Analyze sales reports and key performance indicators (KPIs) to improve store performance.
  • Identify opportunities for growth and implement initiatives to enhance profitability.

Team Leadership & Development

  • Supervise and support store managers in their daily responsibilities.
  • Conduct training, coaching, and performance evaluations for retail staff.
  • Foster a positive work environment and ensure high employee engagement.

Customer Experience & Service Quality

  • Maintain high standards of customer service across all stores.
  • Address customer concerns and implement solutions to enhance customer satisfaction.
  • Ensure compliance with company policies regarding customer engagement and service.

Operational Efficiency & Compliance

  • Monitor expenses and implement cost-control measures.
  • Ensure compliance with labor laws, safety regulations, and company policies.
  • Collaborate with HR, finance, and supply chain teams to align business operations.
  • POS Training (sales, product knowledge and usage of POS).

Job Qualifications:

Educational Background:

  • Bachelor's degree in Business Administration, Retail Management, Operations, or a related field
  • Additional certifications in retail leadership, operations, or inventory management are a plus

Experience:

  • Minimum
    5 years of experience
    in multi-store retail operations or store management
  • Proven track record in overseeing sales performance, team leadership, and store profitability
  • Experience in handling POS systems, inventory control, and customer service standards
  • Background in consumer retail (electronics, lifestyle, or fashion retail preferred)

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