Senior Retail Operations Specialist

18 hours ago

Mandaluyong City, National Capital Region, Philippines beBeeOperations Full time $40,000 - $60,000
Job Overview:

The role of Store Operations Manager entails overseeing daily store activities, supervising staff, and maintaining operational standards to deliver a consistent and exceptional customer experience.

  • Ensure adherence to brand and operational standards in all retail branch operations.
  • Lead and coach retail staff to achieve performance targets and maintain engagement.
  • Communicate store goals, updates, and operational directives across all branches.
  • Oversee daily store operations, including inventory management, cash handling, and store opening/closing procedures.
  • Ensure compliance with internal policies, standard operating procedures, and safety regulations.
  • Coordinate directly with mall administration for leasing and operational matters concerning branch locations.
  • Work collaboratively with HR on incidents and staffing concerns within stores and the head office.
  • Foster a customer-centric environment by ensuring staff consistently deliver excellent service.
  • Handle and resolve customer concerns, complaints, and feedback, ensuring coordination with the Customer Service team.
  • Generate and submit operational reports on sales performance, staff productivity, and store issues.
  • Maintain accurate documentation on employee schedules, performance evaluations, and training progress.
  • Monitor and ensure availability and maintenance of store essentials such as POS terminals, computers, scanners, internet connections, CCTV systems, and security tools.
  • Coordinate daily product deliveries with sales associates to ensure smooth flow of merchandise.
  • Develop and manage store staffing schedules according to operational needs and peak times.
  • Handle schedule adjustments, shift substitutions, and time-off requests efficiently.
  • Ensure timely store openings and proper employee attendance coverage.
Requirements:
  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Minimum of 2–5 years of experience in retail operations, preferably in a supervisory or managerial capacity.
  • Strong leadership, communication, and organizational skills.
  • Excellent problem-solving abilities and attention to detail.
  • Proficient in Microsoft Office and familiar with retail systems and processes.
  • Ability to thrive in a fast-paced, customer-focused environment.
Responsibilities:
  • Retail Operations Oversight
  • Staff Supervision & Scheduling
  • Inventory & Asset Management
  • Customer Service Management
  • Mall & Vendor Liaison
  • Operational Reporting & Documentation

This role requires a strategic thinker who can drive business growth through effective store operations management.

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