Channel Support specialist

4 hours ago

Taguig, National Capital Region, Philippines BEWAHARVEST Full time ₱80,000 - ₱120,000 per year

Role: Channel Support Specialist - Mandarin Speaking)

Account: Mandarin Proficiency required (Open to both native and non-native speakers)

Salary: PHP/ per month

Set Up: Onsite

Location: BGC Taguig

Job Description:


• Serve as the primary point of contact for channel partners, providing support and addressing their inquiries and resolving issues promptly.


• Conduct regular audits to identify competency gaps and propose improvements.


• Monitor channel partner performance and provide feedback to drive continuous improvement.


• Collaborate with internal teams to ensure partners have the resources they need and to identify training programs to enhance partner capabilities.


• Support the execution of channel marketing activities, including trade shows, online campaigns, and events.


• Maintain detailed records of partner interactions and support activities.


• Assist in the creation and maintenance of partner enablement materials.

Qualification/Skills:


• 2 to 3 years' experience in a support role in a B2B environment.


• At least 1 year experience in Account Management


• Strong communication and interpersonal skills.


• Proficiency in CRM software and Microsoft Office Suite.


• Excellent problem-solving skills and attention to detail.


• Knowledge of industry trends in cybersecurity


• Excellent verbal and written communication skills in Mandarin

Good to have:


• Experience in partner enablement or channel support.


• Project management skills

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