Channel Support specialist
13 hours ago
Role: Channel Support Specialist - Mandarin Speaking)
Account: Mandarin Proficiency required (Open to both native and non-native speakers)
Salary: PHP/ per month
Set Up: Onsite
Location: BGC Taguig
Job Description:
• Serve as the primary point of contact for channel partners, providing support and addressing their inquiries and resolving issues promptly.
• Conduct regular audits to identify competency gaps and propose improvements.
• Monitor channel partner performance and provide feedback to drive continuous improvement.
• Collaborate with internal teams to ensure partners have the resources they need and to identify training programs to enhance partner capabilities.
• Support the execution of channel marketing activities, including trade shows, online campaigns, and events.
• Maintain detailed records of partner interactions and support activities.
• Assist in the creation and maintenance of partner enablement materials.
Qualification/Skills:
• 2 to 3 years' experience in a support role in a B2B environment.
• At least 1 year experience in Account Management
• Strong communication and interpersonal skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Excellent problem-solving skills and attention to detail.
• Knowledge of industry trends in cybersecurity
• Excellent verbal and written communication skills in Mandarin
Good to have:
• Experience in partner enablement or channel support.
• Project management skills
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