Customer Service Representative
3 days ago
Job Title: Customer Service Representative – Inbound Calls
Company: WinSolutions Corp
Location: Ortigas, Pasig (Onsite)
Shift: Night Shift 7:00PM to 4:00AM (Fixed Weekend Off)
Job Summary:
We are seeking a friendly and professional Customer Service Representative to handle inbound calls, providing prompt and effective solutions to customer concerns and queries. The ideal candidate is patient, attentive, and committed to delivering excellent service that enhances customer satisfaction.
Key Responsibilities:
- Answer inbound calls from customers in a courteous and professional manner.
- Listen actively to customer concerns and provide accurate information or solutions.
- Resolve customer complaints and issues promptly or escalate when necessary.
- Maintain detailed and accurate records of customer interactions.
- Follow company policies and procedures while ensuring customer satisfaction.
- Collaborate with team members to improve service quality and efficiency.
Qualifications:
- High school diploma or equivalent; college degree preferred.
- Previous experience in customer service or call center environment is an advantage.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and ability to stay calm under pressure.
- Proficient in using computers and relevant software applications.
- Friendly, patient, and professional demeanor.
Benefits:
- Competitive salary
- Opportunities for career growth
- Supportive work environment
- Training and development programs
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