technical & sales support

1 week ago

Greenhills Post Office P, Philippines MacroVista Inc. Full time ₱250,000 - ₱500,000 per year

JOB DESCRIPTION

TECHNICAL & SALES SUPPORT

We are looking for a team player, Technical & Sales Support, to join and support our operations and after sales services.

The Technical & Sales Support role bridges the gap between technical operations and customer-facing sales activities. This position is responsible for assisting the sales team with technical expertise, supporting clients with product knowledge, and ensuring smooth implementation and post-sales support of communication solutions.

Key Responsibilities:

Technical Support

· Responsible for repair, trouble shooting and providing solutions fo after sales.

· Perform the checking on all stocks received and issued.

· Accounts all rental equipment and accessories, reporting on any missing or faulty items, Regular weekly maintenance of charging equipment.

· Cycle -time in supporting service and repair activities.

· Assist in the installation, configuration, and troubleshooting of communication systems (e.g. networking, radio, CCTV).

· Provide technical documentation and user guides to clients.

· Coordinate with principal/subcon to resolve client issues.

· Conduct product testing and quality assurance checks.

Sales Support

· Support the sales team in preparing technical proposals and presentations.

· Attend client meetings to explain product features and answer technical questions.

· Help identify client needs and recommend appropriate solutions.

· Assist in preparing quotations, tenders, and bid documents.

Client Engagement

· Provide after-sales support and training to clients.

· Maintain client relationships and ensure satisfaction with delivered solutions.

· Gather client feedback and relay it to the product or engineering teams.

Qualifications:

· Proven work experience as a technician or similar role, ability to do basic trouble shooting of walkie talkie/Portable Radios.

· 1–3 years of experience in technical support or sales in the communications industry.

· Basic Knowledge on Level 1 and Level 2 repair

· Excellent attention to detail and organizational skills

· A team player and flexible to accept Ad hoc assignments as and when is required to support the team.

· Ability to collaborate and remain calm and professional in a fast-paced environment.

Job Type: Full-time

Work Location: In person

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