Customer Onboarding Executive Philippines

6 days ago

Makati City, National Capital Region, Philippines Locad Full time ₱900,000 - ₱1,200,000 per year
What you'll focus on
  • Onboard multiple clients simultaneously ensuring a smooth and seamless transition to LOCAD.
  • Collaborate with internal and external teams to implement client products and systems.
  • Conduct video call training sessions on our systems and processes with our clients.
  • Focus on the continuous improvement of onboarding content, guidelines and operational process to further optimize how we operate.
  • Identify gaps or opportunities to improve the client onboarding process.
  • Provide regular updates and reporting on status of assigned clients in the onboarding pipeline and projected completions.
  • Support the onboarding team with any other ad-hoc tasks as required
What you bring
  • Ability to demonstrate high performance with minimal supervision
  • Strong verbal and written communications skills
  • Passion and enthusiasm for developing and building successful relationships with the client and other stakeholders
  • Strong attention to detail and prioritization skills in order to manage multiple tasks and onboarding multiple clients at the same time
  • Empathy and Patience
What you'll get

  • Annual performance bonus.

  • 25 days PTO

  • HMO

  • MacBook

  • Annual learning and development budget.

Please limit to one application

We believe diversity and representation are key to creating not only a great product but also an amazing customer and employee experience. Fostering this starts with hiring; therefore, we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you.

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