Sr. HR Manager

Who we are:

At Compass, we partner with businesses to determine their needs and provide customized customer care solutions. Our mission as a boutique customer contact center is simple: consistently deliver experiences that enhance the customer's loyalty and help to grow the business. We foster an environment that encourages positivity, personal growth, team work, and opportunities for advancement. Visit to learn more.

Human Resources Business Partner:

We have an immediate need for an HR professional to join our growing team This role will assist in all areas of HR management and development.

Responsibilities:

Employee Relations/Labor Relations

• Facilitates employee discipline discussion with the Committee on Employee Discipline.
• Manages employee investigation and disciplinary actions, employee counselling, and other sensitive HR matters.
• Ensures faithful compliance with Philippine labor laws, stays updated on regulatory changes and managing HR risks effectively.
• Consistently oversee the entire employee separation process from receipt of notice of employee separation to completion of employee clearance, ensuring all steps are completed on time and within established procedures.
• Represent company in labor complaints in Department of Labor and Employment (DOLE) and National Labor Relations Committee. (NLRC)
• Ensures conduct of quarterly Employee Announcement and Updates Meeting.
• Provides human resource expertise in the areas of Employee Relations,
• Employee Development and Coaching in company policy
• Compensation and Benefits assist in inquiries
• Organizational Development analyzing and improving organizational effectiveness by developing and implementing strategies, processes, and programs to enhance culture, productivity, and employee engagement

Policies and Procedures Formulation

• Formulates and writes policies and procedures, as needed.
• Updates written policies and procedures to document changes in process, guidelines and governing regulations.

Strategic HR Partnership and Business Operations Partnership

• Partners with top management to effectively implement HR policies, procedures, and practices.
• Advocates the company's vision, mission, and values in all meetings, discussions, and during organizational and people – related strategies and execution.
• Educates, coaches, and partners with department managers on performance management and employee development goals.
• Ensures utilization of HR analytics and other – related data to influence people – related issues.

Change Management & Transformation

• Lead change management strategies for organizational shifts, restructures, and transformation programs.
• Act as a trusted advisor during periods of ambiguity, helping leaders navigate change with clarity and empathy.

Learning and Development

• Collaborates with the Learning and Development Department to work on value added programs in the areas of training, development, career management, and job performance.
• Drives and delivers operational support to achieve on-time completion and implementation of identified training programs.
• Monitors timely closure of New Employee Immersion Program

Requirements and Characteristics:

• 5 to 8 yrs experience as a Sr. Manager HRBP managing Employee and Labor Relations
• Comprehensive knowledge of Philippine Labor Law
• Thorough working knowledge of HR best practices, payroll processing experience a plus
• Proficient computer skills to include Google Suite and preferably Microsoft Word, Power Point, and Excel
• Strong organizational skills and attention to detail
• Ability to function independently in a fast-paced environment
• Ability to interface effectively with a diverse, remote workforce
• Professional and customer-oriented demeanor

Education and/or Experience:

• Well rounded HR professional
• HR certification preferred
• Excellent communication skills

Availability:

• Full Time - 40 hrs/week
• Monday-Friday - business hours
• Applicants must have strong internet connection to support systems