Customer Success Engineer

1 week ago

Quezon City, National Capital Region, Philippines Thermovar Pipes Sales and Services Full time ₱900,000 - ₱1,200,000 per year

Responds to customer inquiries and complaints by coordinating with the concerned personnel and/or departments and providing effective and efficient solutions.

Duties and Responsibilities:

  • Ensures that all customer concerns are being communicated with the concerned personnel or departments for evaluation and proper action.
  • Keeps accurate records of correspondence with customers and internal personnel for future references.
  • Provides history, references and other documents needed for the investigation of customer concerns.
  • Creates reports regarding service, logistics, installation, preventive maintenance, testing and commissioning, etc., to initiate corrective and preventive actions.

Job Qualifications:

  • Bachelor's Degree graduate of Mechanical Engineering
  • Must be a team player
  • Must have good communication (written and verbal) and interpersonal skills
  • Must have basic problem-solving skills
  • Must be able to work well under pressure

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