sales specialist

GENERAL DESCRIPTION

We are seeking a results-driven and strategic Sales Specialist with solid experience in the BPO or outsourcing industry and proven team leadership skills. The ideal candidate will be responsible for generating new business, managing a pipeline of prospects, and leading a small team to achieve sales goals. This role requires strong communication, a deep understanding of the outsourcing market, and a passion for helping businesses grow through tailored BPO solutions.

JOB RESPONSIBILITIES

Cold Emailing:

• Personalize and tailor email communications to prospective clients based on their needs and business objectives.

Outbound Calling & Cold Calling:

• Engage in outbound calling to potential leads with the goal of setting up appointments and closing sales.

• Perform cold calling to prospect for new business opportunities.

• Address client objections and provide persuasive information to convert leads into customers.

Sales Development:

• Identify and pursue new sales opportunities within the BPO/outsourcing market.

• Develop and implement strategies for identifying and engaging prospective customers.

• Use a consultative approach to understand customer needs and align solutions with their requirements.

• Collaborate with marketing and other departments to fine-tune sales material and approach.

• Conduct in-depth research on industry trends, customer preferences, and competitor activities to identify new services opportunities.

• Utilize research insights to develop and implement sales strategies that align with market demand.

Lead Generation & Appointment Setting:

• Identify potential leads through research, networking, and cold outreach.

• Qualify leads and schedule appointments for meetings with key decision-makers, highlighting the value of our BPO solutions and customized service offerings.

• Manage CRM tools to track and nurture leads through the sales funnel.

Digital Marketing:

• Advise on digital marketing material content, call-to-action, and style

• Propose different strategies for lead generation other than cold calling or telemarketing.

Team Management:

• Supervise and support junior sales staff and ensure they meet their targets.

• Provide training and mentorship to new team members on sales best practices and customer service.

• Coordinate with internal teams to ensure a smooth sales process.

Customer Support:

• Provide timely and effective customer support, answering queries and resolving issues.

• Ensure clients have a positive experience throughout the sales cycle and post-sale support.

• Act as a liaison between customers and the technical team to resolve service-related inquiries.

Quality Analysis:

• Monitor and evaluate the quality of sales interactions and customer engagements.

Service Knowledge & Operational Learning:

• Stay informed about the range of services offered, process flows, client-specific requirements, and industry best practices.

• Effectively communicate service details to clients, adapting explanations to suit varying levels of customer understanding.

Sales Execution & Closing Deals:

• Close sales deals through negotiation and clear communication.

• Meet and exceed monthly and quarterly sales targets.

• Develop strong, long-lasting relationships with customers to ensure repeat.

QUALIFICATIONS

• Education: Bachelor's degree in Business, Marketing, or a related field preferred.

• Experience: 3 years of sales experience in the BPO, outsourcing, or call center industry, with a proven track record of success in lead generation.

• Cold calling, and closing deals.

• Ability to quickly learn and communicate technical specifications.

• Strong interpersonal and communication skills.

• Ability to work independently and within a team.

• Proficiency in CRM systems and sales software such as Zapier, Zoho, Bullhorn, Bamboo HR.

• Analyze sales data and generate reports analytics

• Utilize CRM systems to automate follow-ups, track email engagements, and optimize sales workflows.

• Excellent organizational skills with attention to detail.

• Ability to work independently, handle high-pressure situations and meet deadlines.