OEM and GLOBAL Accounts Order Management Specialist

JOB SUMMARY:

Manages Order to Cash activities specific to order life cycle management from customer account creation until order delivery and drives timely resolution of any roadblocks/issues preventing Lexmark from meeting customer requirements.

Collaborates with cross-functional partners within the Supply Chain network to ensure customer satisfaction by providing timely and proactive order status reporting, driving effective and efficient issue resolution on issues affecting customers' orders (including credit hold, customer claims and returns) while adhering to Lexmark rules, audit requirements and international regulations for each country.

Communicates regularly with internal and external stakeholders through several channels during the order life cycle management.

KEY ROLES AND RESPONSIBILITIES:

• Order Management
• Logistics/Supply Chain
• Customer Management and Communication
• Maintain proactive, efficient and effective communication to customers
• Guarantee compliance of operations

COMPETENCIES, SKILLS, KNOWLEDGE AND ABILITIES:

• Able to apply effective customer service skills such as managing customer's expectations, projecting a positive and collaborative attitude, documenting concerns and providing regular and timely updates, empathic communication and listening skills, establishing connection and relationship, resolving complaints with a sense of urgency, converting detractors to promoters, handling difficult customers, building trust with customers and encourage constructive feedback.
• Good analysis in DSO, Inventory analysis, planning.
• Can effectively communicate with local and international stakeholders, across different levels in the organization
• Can manage difficult conversations.
• Working knowledge of Problem Solving and Quality Improvement tools/methods
• Must know how to us MS Office to maintain effective and efficient reporting and communication
• Basic to Advanced MS Excel knowledge, collect relevant, sizable, timely data and provide accurate, actionable reporting and analysis; use basic statistical, mathematical and logical analytics tools for actionable recommendations and effectively defines the root cause
• Highly independent and proficient in time management and multi-tasking

EDUCATION, EXPERIENCE AND CERTIFICATIONS BASIC REQUIREMENTS:

• Bachelor's Degree Holder i.e., BS Accountancy, BS Industrial Engineering, BS Customs Administration, BS Business Administration or any equivalent Business and Engineering courses
• Moderate to Expert knowledge on Order Management process and operational knowledge on transportation, logistics, international regulations, planning, pricing, allocation, claims, returns, cash collections and overall Supply Chain process
• Knowledge of ERP systems, specifically SAP
• At least 2 years' experience in same/related field
• Relevant experience with Customer Relationship management.

#DiscoverYourMark and Be part of our highly dynamic team to enjoy the following benefits:

• HMO coverage from day 1 of employment for you and your dependents with Maternity coverage
• Expanded Medical Benefit
• Accident and life insurance
• Dental and optical reimbursements
• Free medical consultation with Lexmark's in-house doctors
• Employee privilege access to lactating, gaming, music and sleeping room
• Health and wellness activities
• Work-life balance
• Semi flex schedule and alternative work arrangements
• Dress down Friday and Shift Allowance
• Company-sponsored team bonding activities
• Career advancement opportunities
• Unlimited access to online learning
• Diversity, Equity and Inclusion programs

***
eligibility guidelines apply***

How to Apply ?

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