Order Management Specialist | Hybrid
23 hours ago
Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision. When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers. From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well‑being, and life beyond work. JOB PURPOSE/MISSION/SUMMARY Manages Order to Cash activities specific to order life cycle management from customer account creation until order delivery and drives timely resolution of any roadblocks/issues preventing Lexmark from meeting customer requirements. Collaborates with cross‑functional partners within the Supply Chain network to ensure customer satisfaction by providing timely and proactive order status reporting, driving effective and efficient issue resolution on issues affecting customers' orders (including credit hold, customer claims and returns) while adhering to Lexmark rules, audit requirements and international regulations for each country. Communicates regularly with internal and external stakeholders through several channels during the course of the order of life cycle management. KEY ROLES AND RESPONSIBILITIES Order Management Logistics/Supply Chain Customer Management and Communication Maintain proactive, efficient and effective communication to customers Guarantee compliance of operations COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES Able to apply effective customer service skills such as managing customer’s expectations, projecting a positive and collaborative attitude, documenting concerns and providing regular and timely updates, empathic communication and listening skills, establishing connection and relationship, resolving complaints with a sense of urgency, converting detractors to promoters, handling difficult customers, building trust with customers and encourage constructive feedback. Good analysis in DSO, Inventory analysis, planning. Can effectively communicate with local and international stakeholders, across different levels in the organization Manage difficult conversations. Working knowledge of Problem Solving and Quality Improvement tools/methods Must know how to us MS Office to maintain effective and efficient reporting and communication Basic to Advanced MS Excel knowledge, collect relevant, sizable, timely data and provide accurate, actionable reporting and analysis; use basic statistical, mathematical and logical analytics tools for actionable recommendations and effectively defines the root cause Highly independent and proficient in time management and multi‑tasking EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS Bachelor's degree holder ofany business-related course Moderate to Expert knowledge on Order Management process and operational knowledge on transportation, logistics, international regulations, planning, pricing, allocation, claims, returns, cash collections and overall Supply Chain process Knowledge in ERP systems, specifically SAP. At least 2 years' experience in same/related field. Relevant experience with Customer Relationship management. #J-18808-Ljbffr
-
OEM ORDER MANAGEMENT SPECIALIST
1 week ago
Cebu City, Philippines Lexmark Full timeJoin to apply for the OEM ORDER MANAGEMENT SPECIALIST role at Lexmark . Responsibilities: Job Purpose/Mission/Summary: Manages Order to Cash activities related to order lifecycle management from customer account creation until order delivery, ensuring timely resolution of roadblocks/issues to meet customer requirements. Collaborates with cross-functional...
-
Order Management Specialist
23 hours ago
Cebu City, Philippines Lexmark Research & Development Corporation Full timeLexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision. When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and...
-
ORDER MANAGEMENT SPECIALIST
1 week ago
Batangas City, Philippines FIRST WORLD TRADER PROPRIETARY LIMITED TRADING AS EASYEQUITIES (PURPLE GROUP LTD.) Full timeOverview Make your next big career move by applying as KMC Solutions’ next ORDER MANAGEMENT SPECIALIST We’re looking for an Order Management Specialist to handle order processing activity, including software and hardware fulfillment. The Order Management Specialist will be responsible for collaborating with the sales team on quote building and processing...
-
ORDER MANAGEMENT SPECIALIST
5 days ago
Cebu City, Philippines Lexmark Full time* **Order Management*** **Logistics/Supply Chain*** **Customer Management and Communication*** **Maintain proactive, efficient and effective communication to customers*** **Guarantee compliance of operations*** Manage the orders of their own customer portfolio (Business channels & Retailers) and follow the order up to the delivery to the customer warehouse...
-
order management specialist
2 hours ago
Metro Cebu, Philippines Lexmark Full time ₱450,000 - ₱900,000 per yearLexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make...
-
Order Management Specialist
2 weeks ago
Taguig City, Philippines Manpower Core Group Inc. Full timeDiscover your 100% YOU with us! Position: Order Management Specialist Location: Taguig City Work setup & shift: Onsite | Dayshift Salary package*: ₱30,000.00 - ₱50,000.00 Why join us? You'll have: Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off, group life...
-
Order Entry Specialist
7 days ago
Mandaluyong City, National Capital Region, Philippines Emerson Full time ₱900,000 - ₱1,200,000 per yearEmerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Specialist I International Order Entry, you will undergo a 5-week classroom training and shadowing session to be conducted by our Systems and Training...
-
Tax Specialist | Hybrid
1 week ago
Cebu City, Philippines Lexmark Full timeOverview Tax Specialist | Hybrid role at Lexmark Join to apply for the Tax Specialist | Hybrid role at Lexmark . Responsibilities Prepare the tax computations and handle filing/payment of tax returns for the assigned Lexmark entities. Ensure prompt filing and payment of taxes handled for Lexmark. Provide the requirements of tax auditors and/or tax...
-
Warehouse Support Specialist
2 weeks ago
Cebu, Philippines Resource Management Full timeEMPLOYMENT TYPE: Full-time WORK LOCATION: Cebu / Baybay WORK SCHEDULE: Graveyard shift JOB DESCRIPTION: Warehouse Support Specialists provide support to our US warehouse operations by collating orders that need to be processed within the day and ensuring they are fulfilled by the US team on time. They help track orders and coordinate with the Supplier...
-
Order Management Specialist
2 days ago
Metro Cebu, Philippines Lexmark Full time ₱1,500,000 - ₱3,000,000 per yearLexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make...
