Port Operations Coordinator

3 days ago

Manila, National Capital Region, Philippines Robert Walters Full time $104,000 - $130,878 per year

Role: Port Operations Coordinator

Industry: Port Services

Job Summary

The Port Operations Coordinator is responsible for managing customer requirements as per established service agreements, coordinating port call arrangements, and ensuring seamless execution of services. This role involves close collaboration with internal teams and external stakeholders to deliver efficient and high-quality support to customers.

Responsibilities:

  • Collaborating with Account Sales to coordinate and oversee the service performance of husbandry port calls within the designated area.
  • Responding to customer inquiries promptly and ensuring thorough follow-up.
  • Managing vessel appointments efficiently, ensuring they are assigned correctly for service execution without delays.
  • Ensuring advance funding is accurately transferred to the local agent's bank account.
  • Verifying pre-funding is received or obtaining appropriate approval for any deviations before executing a port call.
  • Effectively coordinating port calls and services, including monitoring vessel activities and addressing change requests in compliance with Ships Agency Standard Operating Procedures.
  • Tracking and documenting expenses incurred during vessel port calls.
  • Overseeing the execution of global port calls, working closely with Operations to meet customer expectations.
  • Facilitating seamless Cash-in-Transit (Cash to Master) transactions.
  • Identifying and suggesting process improvements to enhance efficiency, productivity, or cost-effectiveness.
  • Logging and following up on complaints or non-compliances through established improvement processes.
  • Participating in business review meetings with customers and engaging with relevant stakeholders as needed.

Qualifications:

  • Experience in the marine industry, preferably in ships agency operations.
  • Fluent in English (written and spoken).
  • Strong organizational skills with the ability to work independently and systematically.
  • Effective time management skills to meet deadlines and prioritize tasks efficiently.
  • Proficient in computer applications; aptitude for learning new systems is essential.

Job Type: Full-time

Work Location: In person

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