Husbandry Team Leader

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

We are looking for a Husbandry Team Leader to join our company.

In Wilhelmsen Port Services, we provide our customers with piece of mind while we handle their cargo, their vessels and their crew. We handle 75,000 port calls per year, which means that every 7 minutes, anywhere around the world, we send a ship safely out to sea again to fulfil its purpose. We match local expertise with strict global standards, making sure we consistently make our customers' port calls as efficient and safe as possible.

This position reports to the Ships Agency Husbandry Centre Branch Manager. The position works closely with Port Operations, the Commercial team, and Ships Agency Credit management functions.

What you will be doing:

• Coordination with SASA Account sales on matters related to the coordination and service performance of Husbandry port calls entering the area.
• Manage and develop the team, including evaluating the performance of the team, provide feedback, directions, support, and coaching on a regular basis.
• Ensure optimal resource set-up and competence, and work with the team on process compliance and continuous improvement.
• Coordinate port calls for assigned customer accounts effectively, including proper monitoring of the vessel and attendance to any follow-up enquiries.
• Ensure the Husbandry Centre complies with Husbandry Agency Standard Operating Procedures & Supplier Governance standard, including correct use of the operating systems (WASP, SMS, and any other approved Husbandry application whenever applicable).
• For global port calls, monitor the execution of the port call and work closely with Operations to ensure that we meet customers' expectations.
• Ensure communication with customers is proactive, efficient and timely.
• Suggest process improvements based on efficiency, productivity, or cost effectiveness gains.
• To gather information required to help resolve and close Final DA Settlement disputes.
• To follow up complaints/non-compliances through Improvement Potential system.
• Attend business review meetings with customers as required and interact with the relevant KAMs.

Accountabilities:

• The overall performance of the team under his/her change
• Volum of jobs handled
• Reponse to customer as per agreed targets, especially related to enquiries, port call follow up and sending Pro-forma DA's to customers within agreed timelines.
• Agreed KPI's
• Work process efficiently

What we offer:Working in Wilhelmsen can offer a culture and work environment of strong leadership, career development, work-life balance and a job that is both challenging and stimulating. Our organization thrives by using modern tools and is eager to utilize the business opportunities that arise with new digital tools and skills. Beyond this, we offer a generous and bespoke benefits package tailored to your specific Wilhelmsen HUB.

**Health and Safety:

As a manager:**The manager provides a healthy and safe* working environment for employees, contractors and visitors under his/her direct supervision by:

• ensuring all relevant risk management processes are implemented and applied to demonstrate risk reduction.
• ensuring employees, contractors and visitors are trained and competent to perform their tasks safely and effectively.
• ensuring the appropriate personal protective equipment (PPE) are available, used, inspected and maintained.
• ensuring all accidents, incidents, injuries, near misses, safety risks and issues of noncompliance with health and safety procedures are reported, investigated and managed to prevent recurrence.
• managing and developing safety proactively; engage yourself and lead by example.

As an employee:The employee is responsible to adhere to the company's health and safety* requirements to ensure their own safety and the safety of their colleagues by:

• participating in risk assessment processes in the workplace,
• completing required health and safety training and certifications,
• following safe work practices and procedures and use personal protective equipment (PPE) when required,
• inspecting equipment and the workplace regularly and actively eliminating hazards,
• reporting accidents, incidents, injuries, near misses, safety risks and issues of non-compliance with health and safety procedures according to internal procedure,
• Developing the safety culture at own workplace and cooperating with others on matters relating to health and safety.
• *this includes physical as well as psychosocial health and safety.

Qualification:

• Marine background or experience in similar position
• Minimum 5 years' experience in customer service or ships agency operations
• Proven people management skills, with the ability to lead and manage teams.
• Fluent English - both written and spoken
• Ability to work independently and systematically
• able to meet deadlines through good time management and allocation of priorities
• computer literate
• Ability and aptitude to learn is a must