IT Senior Support Specialist

4 days ago

Manila, National Capital Region, Philippines JBW Managed Services and Consulting Corp Full time ₱900,000 - ₱1,200,000 per year

Job Responsibilities –
IT Senior Support Specialist - MS365 and ServiceNow Administrator

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Platform-Focused Technical Support
  • Provide advanced troubleshooting and resolution for issues related to Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) and ServiceNow (ITSM, CSM, workflows, automation).
  • Respond to escalated support tickets involving platform-specific errors, configuration issues, and user experience problems.
  • Perform root cause analysis for recurring incidents within Microsoft 365 and ServiceNow environments.

  • Deliver remote support using tools such as PCDuo, Intune, Microsoft Teams, and ServiceNow.

  • Configuration, Implementation & Change Management

  • Oversee configuration and optimization of Microsoft 365 and ServiceNow environments, including user roles, permissions, workflows, and integrations.
  • Lead or support platform implementations, upgrades, and feature rollouts in coordination with onshore teams.
  • Manage change requests and ensure proper documentation, testing, and communication of changes in alignment with ITIL practices.

  • Collaborate with Business Analysts and stakeholders to align platform capabilities with business needs.

  • Identity & Access Management

  • Provision, modify, and revoke user access across Microsoft 365, ServiceNow, and other enterprise applications.
  • Maintain Active Directory and Azure AD accounts, group policies, and access controls.
  • Ensure access provisioning complies with internal policies, security standards, and regulatory frameworks (e.g., HIPAA, HITECH).

  • Participate in periodic access reviews and support audit activities.

  • Collaboration & Documentation

  • Work closely IT Access Provisioning team to support onboarding, offboarding, and role changes.
  • Document solutions, SOPs, and contribute to the internal knowledge base.
  • Support continuous improvement initiatives related to platform performance, user experience, and service delivery.

REQUIRED QUALIFICATIONS AND EXPERIENCE

  • Associate's or Bachelor's degree in Information Technology or a related field, or equivalent work experience.
  • 3–5 years of experience in IT support or platform administration, with a focus on Microsoft 365 and/or ServiceNow.
  • Strong knowledge of Windows OS, Microsoft 365 services, Active Directory, and basic networking concepts.
  • Experience with ServiceNow ITSM platform, including ticketing, workflows, and reporting.
  • Excellent troubleshooting, documentation, and communication skills.
  • Ability to work independently and manage multiple priorities in a remote team environment.

PREFERRED QUALIFICATIONS

  • Microsoft certifications (e.g., MS-900, AZ-104, or equivalent)
  • Microsoft certifications (e.g., MS-900, AZ-104)
  • ITIL Foundation certification
  • Experience with scripting (PowerShell, batch) or automation tools
  • Exposure to cloud environments (Azure, AWS)
  • Experience in healthcare, finance, or other regulated industries

KEY SKILLS

  • Advanced troubleshooting in Microsoft 365 and ServiceNow
  • Platform configuration and change management
  • Identity and access management
  • Strong documentation and organizational skills
  • Excellent customer service and interpersonal communication
  • Familiarity with remote support tools and multi-line phone systems

  • IT Support Specialist

    2 days ago

    Manila, National Capital Region, Philippines Knoll Ridges Consultancy, Inc. Full time ₱900,000 - ₱1,200,000 per year

    About the roleJoin our dynamic team at Knoll Ridges Consultancy, Inc. as an IT Support Specialist. In this full-time position based in Metro Manila, you will be responsible for providing exceptional technical support and problem-solving to our clients. Your role will be crucial in ensuring the smooth operation of our clients' IT infrastructure and...

  • ArchiCAD Specialist

    3 days ago

    Manila, National Capital Region, Philippines Support Studios Manila Full time ₱30,000 - ₱45,000 per year

    We're Hiring ArchiCAD Specialist / ArchitectLocation: Mandaluyong City, Philippines (Full Onsite | Philippines-Based)Work Hours: Monday to Friday, 8:00 AM – 5:00 PMUp to 45K (depending on experience)Full-Time | Immediate HiringAre you an ArchiCAD expert or architect with a passion for precision and design excellence? Join our dynamic team and...

  • Procurement Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Agilitec IT Full time ₱660,000 - ₱792,000 per year

    Employer: An MSP company located in Las Vegas, NevadaWork Set up: RemoteWorking Schedule: Pacific Standard TimeSalary: Php 55,000 - Php 66,000Benefits:13th Month PayHMO & Govt. Contribution Allowance on top of the salary (After a 90-day probationary period)Personal Time Off (After a 90-day probationary period)Position OverviewWe are seeking a detail-oriented...

  • Senior Network Specialist

    5 days ago

    Manila, National Capital Region, Philippines Infinx Full time ₱144,000 - ₱600,000 per year

    Senior Network SpecialistResponsibilities:The Senior Network Specialist is responsible for designing, implementing, maintaining, and troubleshooting enterprise network infrastructure. This role ensures network security, performance, and reliability while supporting business operations and IT initiativesKey ResponsibilitiesDesign, configure, and maintain LAN,...

  • System Support Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines Agrius IT Full time $104,000 - $130,878 per year

    Company DescriptionAgrius IT is a trusted provider of Third-Party Maintenance (TPM) services, specializing in comprehensive support for data center infrastructure, including servers, storage, and networking equipment. With a focus on cost optimization and sustainable IT practices, we offer 24/7 technical support, diverse Service Level Agreements (SLAs), and...

  • TSR II/ Database Operations Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Focus Support Associates Full time ₱35,000 per year

    We are looking for a TSR II/ Database Operations Specialistto join our growing team. This role requires a balance of technical troubleshooting and database operations expertise, supporting both internal teams and global stakeholders. You will be the go-to person for technical escalations, SQL queries, and database monitoring while ensuring smooth...

  • Senior Broker Support

    7 days ago

    Manila, National Capital Region, Philippines AS White Global Full time ₱900,000 - ₱1,200,000 per year

    The OpportunityOur client is well-established Australian insurance brokerage that provides tailored insurance and risk management solutions to both commercial and domestic clients. They position themselves as insurance risk specialists, focusing on risk consulting & management, loss management, business continuity, change management, acquisition due...

  • Senior Planning Specialist

    1 week ago

    Manila, National Capital Region, Philippines National Development Company - Government Full time ₱900,000 - ₱1,200,000 per year

    Senior Planning Specialist in NCR For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.

  • Infrastructure and Network Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Private Advertiser Full time $70,000 - $120,000 per year

    Job SummaryThe Infrastructure and Network Support Specialist is responsible for supporting the design, deployment, and maintenance of the organization's network infrastructure. The role includes configuring and troubleshooting network devices, managing servers, ensuring connectivity across multiple sites, and supporting ...

  • Senior People Rewards Specialist

    7 days ago

    Manila, National Capital Region, Philippines MicroSourcing Full time ₱900,000 - ₱1,200,000 per year

    Position: Senior People Rewards SpecialistLocation: Manila, PhilippinesWork setup & shift: **Hybrid/Dayshift Why join MicroSourcing? JOB DESCRIPTIONPeople Rewards Specialist/Senior SpecialistAbout the People Rewards Team:The Total Rewards team supports the design, implementation, and administration of our compensation and benefits programs. We are...