PHRN Team Lead
7 days ago
We're hiring Healthcare Team Leads across two tracks under a healthcare BPO environment. Candidates will be aligned based on credentials and leadership experience:
- PHRN Team Lead
- Generic Healthcare Team Lead
This role is ideal for leaders who can drive KPIs, coach teams, and build a stable, high-performing culture.
Key Responsibilities
- Lead daily operations and team performance
- Drive KPIs: quality, productivity, attendance, and SLA
- Conduct coaching, huddles, calibrations, and performance reviews
- Handle escalations and ensure timely resolution
- Prepare operational reports and action plans
- Maintain compliance with healthcare and data standards
- Support process improvements with internal stakeholders
Qualifications
PHRN Team Lead Track
- Active PHRN license
- At least 2 years of Team Lead experience in a healthcare BPO account
- Strong coaching, performance management, and escalation handling
- At least 2–3 years of supervisory/TL experience in a BPO setting
- Healthcare account experience is an advantage
- KPI-driven leadership and strong communication skills
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