Automotive Service Branch Head

3 days ago

Quezon City, National Capital Region, Philippines Auto Global, Inc. Full time ₱800,000 - ₱1,200,000 per year

Job Title: Automotive Service Branch Head

Department: Service

Reports To: Aftersales Head

Location: Balintawak, Quezon City


Job Summary:

The Automotive Service Branch Head is responsible for the overall management, performance, and profitability of the service branch. This includes leading the service team, ensuring high levels of customer satisfaction, maintaining operational efficiency, and achieving financial targets. The Branch Head oversees workshop operations, manages service advisors and technicians, ensures adherence to quality standards, and promotes a customer-centric service culture.


Key Responsibilities:

1. Branch Operations Management

  • Oversee day-to-day operations of the service branch including workshop, reception, and parts coordination.
  • Ensure effective scheduling, job allocation, and timely vehicle servicing.
  • Monitor equipment and facility maintenance for safety and operational readiness.

2. Team Leadership and Development

  • Lead, motivate, and manage the service team (technicians, service advisors, support staff).
  • Conduct performance appraisals and identify training needs.
  • Foster a culture of teamwork, accountability, and continuous improvement.

3. Customer Service

  • Ensure a high standard of customer service and satisfaction.
  • Handle escalated customer complaints and resolve them professionally.
  • Monitor customer feedback and implement service improvements.

4. Financial and Performance Management

  • Develop and manage branch budgets, cost controls, and profitability.
  • Track and report key performance indicators (KPIs) such as labor efficiency, productivity, and CSI (Customer Satisfaction Index).
  • Drive sales of value-added services, maintenance packages, and accessories.

5. Compliance and Quality Assurance

  • Ensure compliance with company policies, manufacturer standards, and safety regulations.
  • Implement and monitor quality control processes.
  • Oversee warranty administration and claims processing.

6. Relationship Management

  • Maintain positive relationships with OEM representatives, suppliers, and local authorities.
  • Collaborate with other departments such as Parts, Sales, and Administration to ensure smooth operations.

Qualifications:

  • Bachelor's degree in Automotive Engineering, Mechanical Engineering, Business Administration, or related field.
  • Minimum 5–8 years of experience in automotive service operations, with at least 2–3 years in a leadership role.
  • Strong technical understanding of vehicle systems and workshop processes.
  • Proven leadership, communication, and organizational skills.
  • Familiarity with Dealer Management Systems (DMS) and service software (e.g., CDK, Reynolds & Reynolds, etc.) Netsuite

  • Branch Operations Head

    4 weeks ago

    Quezon City, National Capital Region, Philippines China Bank PH Full time

    OverviewChina Banking Corporation is looking for Branch Operations Heads for our Retail Banking Business Segment.As Branch Operations Head (BOH), you will oversee day-to-day branch operations and ensure adherence to bank policies and procedures. The BOH reports to the Branch Manager and is accountable for the operational efficiency of the Accounting Section...

  • Branch Head

    3 days ago

    Makati City, National Capital Region, Philippines China Bank PH Full time ₱1,500,000 - ₱2,500,000 per year

    The Branch Head provides strategic direction and operational management support to branch employees by assuming overall accountability for service and product delivery, establishing and maintaining customer relationships, implementing an effective sales management system, ensuring risk assessment compliance, maintaining branch upkeep/orderliness and...

  • Branch Operations Head

    4 weeks ago

    Quezon City, National Capital Region, Philippines China Banking Corporation (CBC) Full time

    OverviewThe Branch Operations Head shall be responsible for supervising and overseeing the daily operations of the branch and ensuring that policies and procedures are strictly adhered to. Assists the Branch Manager in the preparation of Annual Budget and manpower planning reports and decisions. He is responsible for the administration, control and physical...

  • Branch Operations Head

    4 weeks ago

    Quezon City, National Capital Region, Philippines China Banking Corporation (CBC) Full time

    OverviewThe Branch Operations Head shall be responsible for supervising and overseeing the daily operations of the branch and ensuring that policies and procedures are strictly adhered to. Assists the Branch Manager in the preparation of Annual Budget and manpower planning reports and decisions. He is responsible for the administration, control and physical...

  • Branch Operations Head

    4 weeks ago

    Makati City, National Capital Region, Philippines China Bank PH Full time

    OverviewChina Banking Corporation is looking for Branch Operations Heads for our Retail Banking Business Segment.As Branch Operations Head (BOH), you will be responsible for overseeing the day-to-day operations of the branch and ensuring that branch operations adhere to bank policies and procedures. Administratively, the BOH is under the supervision of the...

  • Branch Head

    2 days ago

    Quezon City, National Capital Region, Philippines Welcome Finance, Inc. Full time ₱480,000 per year

    Duties & Responsibilities :Oversees the overall operation of the Branch and manages the Customer Service Delivery System. Solicitation of deposit products, loan products of the Bank.Responsible for marketing, cross-selling (Bank loan products), soliciting deposit products of the Bank;Responsible for expanding the Branch market/account base in order to...

  • Automotive Service Advisor

    3 days ago

    Quezon City, National Capital Region, Philippines Autoallee Group Inc Full time ₱270,000 - ₱360,000 per year

    Qualifications:Bachelor's degree in Automotive Technology, Business, or related field (preferred).Prior experience in automotive service or a similar role is an advantage.Strong communication and interpersonal skills.Knowledge of automotive systems and repairs.Customer-oriented with problem-solving abilities.Ability to work in a fast-paced...

  • Service Reception Head

    3 days ago

    Quezon City, National Capital Region, Philippines Auto Global, Inc. Full time ₱1,200,000 - ₱3,600,000 per year

    Job Title: Service Reception HeadDepartment: ServiceReports To: Service ManagerLocation: Balintawak, Quezon CityJob Type: Full-timeJob Summary:The Service Reception Head oversees the front-line operations of the service reception area, ensuring a smooth, professional, and efficient experience for customers. This role is responsible for managing the service...

  • Operations Head

    1 day ago

    Quezon City, National Capital Region, Philippines SAMS CORP. Full time ₱900,000 - ₱1,200,000 per year

    Operations head job description:Supervise the service operationsCollaborate with team to market the productsAddress customer concerns effectivelyOperations Head QualificationsBachelor's degree in Business Administration major in Marketing Management or in any related course.At least years of experience in automotive dealership operations.Strong knowledge of...

  • Automotive Services Supervisor

    1 day ago

    Quezon City, National Capital Region, Philippines Microvan Inc Full time ₱300,000 - ₱400,000 per year

    Qualifications:Must be an Engineering or Automotive-related technical graduateWith at least 5 years of work experience in any related fieldWith Technical & Supervisory ExperienceExperience from a dealership position or a similar businessRelevant work experience in the automotive industry or a service-oriented businessWith interpersonal skillsProficient in MS...