QA Assistant Manager- Healthcare BPO
4 days ago
Job description:
Location: Taguig (Onsite)
Salary: ₱65K (negotiable based on experience)
Start Date: Immediate
About the Role
We are seeking a Quality Assurance Assistant Manager to oversee and improve QA processes for a BPO setting. The ideal candidate has healthcare industry experience, strong people management skills, and deep understanding of QA frameworks.
Key Responsibilities
Lead the QA team and manage quality audits and assessments.
Monitor compliance with QA standards and KPIs.
Identify critical vs. non-critical errors in transactions.
Prepare and present QA reports for stakeholders.
Conduct trend and root cause analysis for continuous improvement.
Apply statistical tools and risk analysis to enhance QA processes.
Qualifications
3–5 years of experience in Quality Assurance, preferably in a BPO.
People management experience required.
Experience in healthcare (preferably disability claims) is an advantage.
Knowledge of QA metrics, thresholds, and error categorization.
Strong reporting skills and knowledge of statistical tools.
Proficiency in MS Office (Word, Excel, PowerPoint).
Willing to work onsite in Taguig.
Job Type: Full-time
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