MIS Operations Technician

3 days ago

Taguig, National Capital Region, Philippines Enderun Colleges Full time ₱30,000 - ₱60,000 per year

1. System Operations & Monitoring

  • Monitor MIS systems, network services, and hardware to ensure continuous uptime and optimal performance.
  • Conduct daily system health checks and log analysis.
  • Assist with software updates, patches, and backup routines.

2. User Support & Helpdesk

  • Provide Level 1 and Level 2 technical support to staff, faculty, and students across all supported platforms.
  • Respond to support tickets and resolve issues within defined SLAs.
  • Offer onsite and remote support for hardware/software issues related to school systems.
  • Maintain detailed documentation of support issues and resolutions.

3. End-User Technical Support

  • Troubleshoot hardware, software, printers, classroom AV equipment, and mobile device issues.
  • Assist with event setup, technology coordination, and multimedia support.
  • Maintain ticketing logs and document support activities accurately.

4. Training & Documentation

  • Develop and deliver user-facing training materials such as manuals, FAQs, and tutorial videos.
  • Conduct periodic training sessions for teachers, staff, and students on system features and updates.
  • Document configurations, procedures, and workflows to ensure knowledge transfer and continuity.

5. Networking and Infrastructure Support

  • Monitor local area network (LAN), Wi-Fi systems, and network hardware for performance and uptime.
  • Troubleshoot connectivity problems and escalate critical issues to the network administrator or ISP.
  • Perform basic networking tasks such as patching, cabling, and port tracing.

6. PABX / VoIP Telephony Support

  • Conduct regular checks and updates on the school's PABX or VoIP phone systems.
  • Configure user extensions, voicemail, call routing, and automated responses.
  • Resolve call quality issues and coordinate with telecom providers as needed.

7. Data & Security

  • Ensure system and user compliance with institutional data protection and privacy policies.
  • Support data backup and disaster recovery plans for critical platforms.
  • Monitor and respond to basic security alerts or incidents, escalating as required.

8. Data Management & Reporting

  • Generate scheduled and custom reports for academic and administrative departments.
  • Support data integration, syncing, and validation across systems like Edusuite, LMS, and email.
  • Maintain data accuracy and troubleshoot synchronization issues.

9. Integration & Innovation

  • Collaborate with stakeholders to explore and implement system integrations that improve workflows.
  • Evaluate new educational tools and technology upgrades for compatibility and benefit.
  • Recommend and pilot improvements that enhance system efficiency and the user experience.

Education:

  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.

Experience:

  • Minimum 2 years of experience in IT operations, helpdesk, or MIS support roles.
  • Fresh graduates are welcome to apply
  • Experience in an academic or school-based environment is a strong plus.

Job Types: Full-time, Fresh graduate

Work Location: In person

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