Operations Manager

About Us

IDENTITY Apparel is a fast-growing e-commerce brand specializing in novelty and embroidered socks. What started as a pandemic pivot has grown into a thriving business with 15+ team members, operations across Shopee, Lazada, TikTok Shop, and Shopify, plus retail stores and B2B partnerships.

We're scaling and need a strategic Operations Manager to build the systems that will get us there.

The Role

You'll own the entire Operations Ecosystem—not just fulfillment, but the strategic foundation that enables growth. This means managing:

• E-commerce fulfillment across multiple platforms
• 100 sqm warehouse and inventory management
• In-house embroidery production pairs/day)
• Retail store and B2B wholesale operations
• International supply chain (e.g. manufacturing, 2-3 month lead times)
• Team of 10+ (fulfillment, warehouse, QC, embroidery, retail staff)

What You'll Do:

Strategic Planning (20%)

• Create quarterly and annual operational roadmaps
• Design cross-departmental workflows (ops, marketing, finance, customer service)
• Track KPIs and present monthly performance reports to founders

Process & Automation (20%)

• Identify and implement 3-5 automation opportunities per year
• Create SOPs for all operational processes
• Transition manual Google Sheets processes to automated systems
• Recommend and implement new technology (ERP, inventory software, AI tools)

Inventory & Supply Chain (20%)

• Implement inventory forecasting models across warehouse, retail, and consignment locations
• Maintain 99%+ inventory accuracy across all platforms
• Develop contingency plans for supply chain disruptions

Team Leadership (15%)

• Lead 10+ team members: Fulfillment Specialist, warehouse packers, QC staff, embroidery operators, retail associate
• Conduct performance reviews and coaching
• Build cross-training programs and succession plans
• Foster culture of continuous improvement and accountability

Financial Management (10%)

• Manage monthly operational budget
• Identify 10-15% annual cost-saving opportunities
• Prepare monthly/quarterly financial performance reports
• Track ROI on operational investments

Quality & Compliance (10%)

• Maintain 95%+ customer resolution rate
• Oversee QC processes for inbound inventory
• Ensure compliance with labor laws and tax requirements (VAT, SSS, Pag-IBIG, PhilHealth)
• Develop risk mitigation strategies

Daily Operations (5%)

• Oversee order processing across all channels (e-commerce, B2B, consignment, retail)
• Ensure 99.99%+ order accuracy and 95%+ on-time fulfillment
• Coordinate logistics and delivery schedules

You're a Great Fit If You Have:

Must-Haves

• 4+ years operations management experience in e-commerce, retail, or manufacturing
• Proven track record managing a team
• Experience with Shopee, Lazada, TikTok Shop, Shopify (merchant side)
• Strong inventory management and supply chain knowledge
• Advanced Excel/Google Sheets skills (formulas, pivot tables, data analysis)
• Experience implementing process improvements and automation
• Financial acumen (budgeting, expense tracking, ROI analysis)

Nice-to-Haves

• Apparel/fashion e-commerce experience
• Knowledge of manufacturing operations (embroidery, printing)
• Familiarity with Ginee OMS or similar multi-platform systems
• Lean Six Sigma or similar process improvement certification

The Right Personality

We're looking for someone who is a:

• Strategic thinker who sees the big picture while managing details
• Proactive problem-solver who identifies issues before they become crises
• Calm under pressure and thrives in fast-paced environments
• Open-minded and eager to learn new tools and approaches
• Ownership-driven and accountable for results
• Team-oriented and builds collaboration across departments
• Detail-focused without losing sight of strategic goals

Success Metrics

Your performance will be measured by:

• 10-15% annual operational cost reduction
• 3-5 processes automated per year
• 99%+ inventory accuracy across all locations
• 98%+ order fulfillment accuracy
• 95%+ on-time fulfillment rate
• 90%+ team satisfaction and performance ratings
• 100% critical processes documented with SOPs within 6 months
• Operational capacity to support ₱100k+/month revenue

What We Offer

• Competitive salary
• SSS, Pag-IBIG, PhilHealth contributions
• Paid time off (vacation and sick leave)
• Professional development budget for courses and certifications
• Real autonomy and decision-making authority
• Direct mentorship from founders
• Opportunity to build operational foundation of a scaling business
• Flexible work arrangements (where feasible)

Your First 90 Days

Days 1-30: Learn & Assess

• Complete operations audit and meet all team members
• Review current processes and systems
• Identify top 3 operational bottlenecks
• Deliver 30-day assessment report

Days 31-60: Plan & Quick Wins

• Implement 1-2 quick-win improvements
• Establish team meetings and communication rhythms
• Begin SOP development
• Set up KPI tracking systems

Days 61-90: Own & Optimize

• Take full ownership of daily operations
• Launch 1-2 major process improvements
• Complete 80%+ of critical SOPs
• Implement team training programs
• Begin automation initiatives

How to Apply

Send us:

• Resume/CV highlighting your operations management experience
• Cover Letter (max 1 page) telling us the following:
• 1. Why IDENTITY Apparel interests you
• 1. Your biggest operational achievement and what made it successful
• 1. How you approach building systems in growing businesses

Email:

Job Type: Full-time

Pay: Php30,000.00 per month

Benefits:

• Company Christmas gift
• Employee discount
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Experience:

• Operations Management: 4 years (Required)
• Ecommerce Platform: 4 years (Preferred)

Work Location: In person