Human Resources Manager

2 hours ago

Quezon City, National Capital Region, Philippines GROWING INTERNSHIP PROGRAM TELEMARKETING SERVICES Full time ₱100,000 - ₱150,000 per year

JOB SUMMARY: We're looking for a hands-on and driven Admin & HR Manager to join GIP Telemarketing Services Inc., the company behind the GPX Last Mile Delivery Project in the Philippines. You'll lead the development of HR and Admin systems from the ground up — from recruiting riders and operations staff, managing labor relations, to shaping company policies and culture.

If you're an HR professional who thrives in fast-paced environments, enjoys solving people and process challenges, and wants to grow with an expanding logistics company, this is your opportunity to make an impact.

A. JOB DESCRIPTION

  1. Recruitment & People Development

  2. Plan and implement weekly, monthly, and quarterly recruitment strategies for various roles (from Riders, Hub Staff, Telesales, CSR to Supervisors and Managers);

  3. Lead mass recruitment campaigns for Riders and fulfillment staff; directly interview key management candidates;
  4. Manage both internal and external recruitment channels; build partnerships with universities, logistics associations, and job centers;
  5. Develop GPX's employer branding in the logistics sector in the Philippines;

  6. Oversee onboarding, training, probation evaluation, and performance management processes;

  7. Administration Management

  8. Supervise all company assets, office facilities, vehicles, uniforms, and work tools across branches;

  9. Standardize administrative procedures to ensure transparency and cost efficiency;
  10. Manage contracts related to office leasing, security, cleaning, and suppliers;
  11. Oversee documentation and record-keeping: filing, stamping, issuing internal/external correspondence;

  12. Organize company events, internal communications, team building, and year-end programs;

  13. Labor Relations & Legal Compliance

  14. Ensure full compliance with Philippine labor, social security, and taxation laws (DOLE, SSS, PhilHealth, Pag-IBIG, BIR);

  15. Draft, review, and update company regulations, HR policies, and code of conduct;
  16. Handle labor relations and employee discipline, including disputes and complaints;
  17. Work closely with Barangay officials and police stations on rider COD (Cash on Delivery) issues such as unreturned parcels or withheld funds;

  18. Support work visa and employment permit processing for foreign staff (if any);

  19. Team Leadership & Reporting

  20. Supervise and develop HR & Admin team members in the Philippines;

  21. Set clear goals and KPIs for team members and ensure effective task delivery;
  22. Provide regular reports on HR metrics: headcount, turnover, recruitment status, training, and disciplinary actions;
  23. Collaborate closely with other departments to ensure HR & Admin supports smooth operations.

B. QUALIFICATIONS

  • Must-Have: Minimum 2 years of experience in HR & Admin Manager or equivalent role within logistics companies (e.g., J&T, Ninja Van, LBC);
  • Must-Have: Under 35 years old;
  • Bachelor's degree in Human Resources, Business Administration, or related field;
  • Strong understanding of Philippine labor laws and government benefits systems;
  • Proven experience in mass recruitment, especially rider;
  • Excellent communication and problem-solving skills; ability to handle labor relations and field operations issues;
  • Fluent in English and Tagalog; able to communicate cross-functionally.

C. COMPENSATIONS AND BENEFITS

  • Salary: PHP 100,000 - PHP 150,000;
  • Probationary period: 2 months; 85%;
  • Statutory benefits: SSS, PhilHealth, Pag-IBIG, BIR, 13th-month pay;

D. WORKING CONDITIONS

  • Work hours: 9:00 AM – 6:00 PM, Monday to Saturday;
  • Work location: 23 Zabarte Road, Quezon City, Metro Manila.

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