Help Desk Services Technician I

4 days ago

Clark PHL, Philippines ‎ConnectWise Full time ₱300,000 - ₱450,000 per year
General Summary:

The Help Desk Services Technician I is responsible for real-time 24x7 support to partners globally. This role supports partners by providing technical guidance and follow-up on customer questions or issues with the goal of first contact resolution.

Essential Duties and Responsibilities:


• Provides support to the partner teams, with a high attention to detail


• Helps partners resolve issues with desktop, laptop computers, and mobile devices


• Works through general access, connectivity, and desktop application issues


• Assigns basic administration of user accounts and groups


• Manages assigned tickets, working through and tracking issues to resolution


• Records detailed information into Service Desk ticketing system


• May act as a liaison between Partners and NOC team in India

Knowledge, Skills, and/or Abilities Required:


• Ability to perform routine situations and procedures with moderate supervision


• Excellent customer service skills
• Strong team player, ability to build positive and collaborative relationships within the ConnectWise organization


• Knowledge of Windows and Apple operating systems
• Knowledge of network and VPN basics


• Excellent English communication, written, and verbal skills
• Strong organization, problem solving, and time management skills

Educational/Vocational/Previous Experience Recommendations:


• Requires basic knowledge of job procedures and tools


• Bachelor's Degree in related field or equivalent work experience


• 1+ years of related experience
• Preferred: IT Certification (Apple, Microsoft, COMPTIA, ITIL, HDI etc.)


• Preferred: Proficiency in Active Directory

Working Conditions:


• Hybrid/Remote/On-Site depending on location


• 0 – 10 % travel may be required

  • Service Desk Engineer

    3 weeks ago

    Clark Freeport, Philippines Seidotech Solutions Corp. Full time

    About the role: Service Desk Engineers work as part of our Technical Engineering Center (TEC) in providing remote technical support to Dataprise customers in a 24X7X365 environment. In this position, you’ll work on a wide variety of technical issues and be a part of a dynamic, collaborative team. Customer service and a strong desire to learn and grow are...

  • HVAC Technician

    1 week ago

    Clark Freeport Zone, Philippines Sodexo On-Site Services Full time ₱15,000 - ₱183,000 per year

    About the roleWe are seeking a skilled and experienced HVAC Technician to join our team at Sodexo On-Site Services Philippines, Inc. in Clark Freeport City, Pampanga. As an HVAC Technician, you will be responsible for the installation, maintenance, and repair of heating, ventilation, and air conditioning systems. This is a full-time position that offers...

  • Help Desk Support Level 1

    1 week ago

    Clark Freeport and Special Economic Zone, Central Luzon, Philippines Cyzerg Full time ₱30,000 - ₱45,000 per year

    About The CompanyCyzerg is a technology company specialized in the research, development, implementation and management of technology solutions for the warehousing industry. With over 148+ active customers across North, Central and South America, Cyzerg has developed industry expertise and capabilities to increase business efficiency and competitiveness...

  • Service Desk Engineer 1

    4 days ago

    Clark Freeport Zone, Pampanga, Philippines Seidotech Solutions Corp. Full time ₱420,000 - ₱600,000 per year

    About the role: Service Desk Engineers work as part of our Technical Engineering Center (TEC) in providing remote technical support to Dataprise customers in a 24X7X365 environment. In this position, you'll work on a wide variety of technical issues and be a part of a dynamic, collaborative team. Customer service and a strong desire to learn and grow are...

  • Support Technician Level 1

    1 week ago

    Clark Freeport Zone, Pampanga, Philippines Seidotech Solutions Corp. Full time ₱400,000 - ₱600,000 per year

    What You'll Do:● Manage backup and disaster recovery support tickets promptly and document customerinteractions.● Serve as the first contact with customers who need technical assistance via the phone oremail.● Perform troubleshooting using different diagnostic techniques and creative thinking.● Troubleshoot, diagnose, and resolve hardware and...

  • Quote Desk Specialist-8

    1 week ago

    Pasig, PHL, Philippines ‎ConnectWise Full time ₱600,000 - ₱1,200,000 per year

    General Summary: The Quote Desk Specialist provides support for the Sales team. This role is responsible for drafting quotes on behalf of the Sales team. This role works in partnership with the pre-sales and post-sales teams to generate appropriate documentation. Essential Duties and Responsibilities:Provides support to the Sales team, with a high...

  • Technician

    1 week ago

    Clark Freeport Zone, Pampanga, Philippines Metrojet Engineering Clark Full time ₱30,000 - ₱60,000 per year

    Job PurposeThe role is responsible for the support of aircraft maintenance activities in compliance with company standards.Key Accountabilities: Assist with inspect, test, troubleshoot and service the aircraft avionics, electrical and electronic equipment during daily operation (for Avionics Technician) Assist with inspect, test, troubleshoot and service the...

  • Customer Service Representative

    4 days ago

    Clark Freeport Zone, Philippines J-K Network Manpower Services Full time ₱300,000 - ₱420,000 per year

    COMPANY PROFILE: Information technology, outsourcing, and business consulting services.Position: TSR / CSRIndustry: BPO CompanyWork Location: Clark PampangaSalary: Php 25,000 to Php 35,000Work Schedule: Shifting (Morning, Mid and Night shift)Work Set Up: Working OnsiteEmployee needed: 50 candidates can start ASAPQualifications:Undergraduates are encourage to...

  • Aviation Technician

    4 days ago

    Clark Freeport Zone, Pampanga, Philippines Metrojet Engineering Clark Full time ₱600,000 - ₱800,000 per year

    Job PurposeThe role is responsible for the support of aircraft maintenance activities in compliance with company standards.Key Accountabilities: Assist with inspect, test, troubleshoot and service the aircraft avionics, electrical and electronic equipment during daily operation (for Avionics Technician) Assist with inspect, test, troubleshoot and service the...

  • Line Technician

    4 days ago

    Clark Freeport Zone, Philippines Amertron Incorporated Full time ₱1,440,000 - ₱2,160,000 per year

    Primary Function:Troubleshoots line equipment, performs line equipment calibrations and repairs, performs routine maintenance on a variety of line production equipment and makes the necessary adjustments to restore equipment to proper operating standards, makes verbal or written reports to supervisor regarding conditions or problems encountered.Duties and...