Operations Key Account Manager

4 days ago

Ayala Alabang, National Capital Region, Philippines KMC Solutions Full time ₱900,000 - ₱1,200,000 per year

Make Your Next Career Move and Defy Your Limits with KMC Solutions

At KMC Solutions, we make it easy for the world's fastest-growing companies to scale in the Philippines. As the country's leading provider of flexible office space and Employer of Record (EOR) services, we help businesses expand without the red tape—offering a faster and easier path to growth in the Philippines.

Position: Operations Key Account Manager

Location: 26th Floor, Axis Tower 1, Alabang, Philippines

Work Set-Up and Schedule: On-Site and Dayshift (Monday to Friday; 9AM to 6PM)

Duties and Responsibilities:

• Management of customer KPI reporting, TAT/SLAs, operational reporting, and issue resolution.

• Manage day to day reporting needs, look at trend analysis for operational concerns as well as provide solutions directly to customers and operational teams.

• Manage customer escalations and collaborate with the different regions or countries for issue resolution.

• Support account manager with process documentation, presentation materials for Monthly Performance

• Ensure SOP and SOW are implemented, and countries are following the business requirement.

• Review (MBR)/Quarterly Business Review (QBR), and other customer program needs.

• Onboarding of new customer business using defined implementation methods and project skills.

Qualifications:


• Preferably with a Bachelor's Degree in Customs, Logistics or anything related to business/operations.

• Required: At least 2-5 years of experience in Freight Forwarding/Logistics operations.

• Must have an experience in Operational Key Account Management.

• Excellent Communication Skills (both verbal and written).

• Skilled in MS Office Applications specifically Excel.

• Strong analytical skills and curious mindset for continuous improvements, not accepting status quo without validations.

• Has some background/skills in researching, reporting and data analysis.

Strong organizational skills with ability to perform under pressure and work with deadlines.

• Amenable to Work Onsite in Alabang.

• Amenable to Dayshift Work Schedule (9AM to 6PM).

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