Level 1 Customer Service Representative

24 hours ago

Davao City, Davao, Philippines SVC (Select VoiceCom) Full time $104,000 - $130,878 per year

Select VoiceCom is currently looking for a Level 1 Customer Service Representative to start ASAP

Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You wont regret it

Check out our Facebook page:

Plus enjoy the following benefits:

  • Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
  • Life insurance program
  • Career development
  • Service incentive leave program
  • Annual salary increase based on performance
  • Fun and family-like working environment
  • Quarterly team outing
  • Free flowing coffee and hot chocolate

*Terms and conditions apply.

Responsibilities:

  • Assist customers with travel documents, including electronic authorizations and US visas
  • Manage accurate data entry across platforms
  • Provide accurate information about products, pricing, and availability
  • Respond to customer inquiries via ticket, email, phone, chat, and Zoom
  • Participate in team meetings and support special projects
  • Contribute to service improvements and customer experience
  • Ensure compliance and handle sensitive data professionally

Qualifications:

  • Clear speaking voice
  • Must have at least 6 months of BPO experience in one company
  • Excellent English communication skills both written and verbal
  • Must have an excellent command of the English language, with neutral or American accent
  • Strong customer service skills
  • Strong administrative skills - accurate typing & spelling is essential to this role
  • Energetic, fun and confident personality
  • Willing to start ASAP
  • Looking for a long-term position
  • Willing to work full-time night shift
  • Willing to work on-site

How to apply:

Interested candidates may apply online. Note: Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview within 1-7 working days (Mondays-Fridays), anytime between 8AM-3PM.

Job Type: Full-time

Benefits:

  • Company Christmas gift
  • Company events
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise

Work Location: In person

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