Medical Record Retrieval Specialist

1 day ago

Manila, National Capital Region, Philippines Outsourced Quality Assured Services Inc. (ISO Certified) Full time $40,000 - $80,000 per year

As a Medical Record Retrieval Specialist you will be responsible for retrieving medical and billing records from healthcare facilities across the United States. You'll leverage our internal platform to send and track record requests via email and fax, and you'll follow up directly with facilities via phone to ensure timely completion. Your attention to detail and persistence will help ensure that the records received are accurate, complete, and aligned with the original request.

  • Request Initiation: Submit record requests via email and fax using LlamaLab's retrieval platform.
  • Facility Identification: Locate and confirm accurate contact information (fax numbers, email addresses, phone numbers) for healthcare providers and facilities.
  • Follow-Up: Call facilities to confirm receipt of requests, follow up on pending items, and resolve any delays or issues.
  • Quality Control: Review incoming records to verify that they match what was requested (e.g., correct patient, date range, document type). Flag any deficiencies or incomplete submissions.
  • System Updates: Accurately log all outreach efforts, communications, and outcomes within the LlamaLab platform.
  • Team Coordination: Collaborate with the legal, clinical, and operations teams as needed to clarify requirements or escalate complex cases.
  • Process Optimization: Contribute to ongoing improvements in record retrieve workflows, including better contact sourcing and communication strategies.

Qualifications:

  • 1+ years of experience in medical record retrieval, medical billing, healthcare operations, or legal support preferred.
  • Familiarity with HIPAA regulations and patient confidentiality.
  • Exceptional communication and follow-up skills.
  • High attention to detail and organizational skills.
  • Self-starter comfortable working remotely and independently.
  • Comfortable using web-based platforms and dialing tools.
  • Ability to manage a high volume of record requests simultaneously.

Additional Information:

  • Homebased
  • M to F, 9pm to 6am PH Time

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