telco qa officer

1 week ago

San Fernando, Central Luzon, Philippines FiberHome Phils., Inc. Full time ₱80,000 - ₱120,000 per year


• Assists in the Preparation and facilitation of various Internal Trainings and Orientations


• Inspects of newly installed SO if conforming to standard practices and submit sub-standard installations for rectification. Possible result is the prevention of TI/PQI & SQI


• Inspects the attended Fault Tickets if conforming to standard practice and OTQC was implemented. Possible result is the prevention of SSI & TI/RTI


• Ensures all works is conforming to accurate material declaration. Possible result is the prevention of misdeclared/unaccounted materials


• Does regular debriefing and refresher courses on the Dos and DON'Ts in the field


• Gives technical trainings to the field personnel to ensure efficiency and quality of work in installation and repair; Endorses staff who need improvement in terms of quality of work


• Monitors that the technical knowledge of the field personnel are up-to-date and based on the expected service required from PLDT


• Closely coordinates with PLDT for any technical modules or programs that can be conducted to the field personnel


• Responsible for securing Technical ID of the field personnel


• Inspects of Personnel Grooming & Field Habits/Attitudes including investigation of anomalies being perpetrated at work and recommend appropriate sanctions


• Clarifies all questions, queries and conflicts as to the correct standard practices and procedures


• Receives, validates and encodes all QA reports in the field


• Receives, validates and encodes all rectification reports submitted by Area Heads and Team Leaders


• Initiates call-outs of restored Fault tickets involving replacements of CPE for validation.


• Collates, prepares, arrange and print QA Reports for submission to client.


• Does other activities as may be required by the project.

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