telco qa supervisor

7 days ago

San Fernando, Central Luzon, Philippines FiberHome Phils., Inc. Full time ₱900,000 - ₱1,200,000 per year


• Responsible for ensuring the project meets the established standards of quality including reliability, usability and performance


• Drafts quality assurance policies and procedures


• Responsible for the preparation and scheduling of various Trainings and Seminars designed to help the staff to acquire competency in the position being held


• Conducts In-House Echo trainings and cascading with regards to standard and acceptable practices in the field


• Clarifies all questions, queries and conflicts as to the correct standard practices and procedures


• Attends all trainings being conducted by client on latest products and processes


• Ensures the quality of work and activities being performed in the field thereby minimizing various Trouble Indexes


• Conducts investigations of customer complaints and non-conformance issues


• Orders and manages the correction and rectification of sub-standard and faulty station installations and repair.


• Documents internal trainings and other quality assurance activities


• Analyzes data to identify areas for improvement in the quality system


• Prepares reports to communicate outcomes of quality activities with regards to completed Station Installations and Fault repairs as well as various anomalies being discovered, recommend sanctions and device ways to prevent the repetitions of such


• Processes, validates and submits the CPIS to Client for TECHID requisition


• Prepares and validates the SAAF to Client for various PLDT systems access


• Coordinates all other compliance requirements of the client


• Interfaces with client on all other directives, requests, mandates and clarifications that need to be disseminated to the Management and Operations teams.

  • telco qa officer

    7 days ago

    San Fernando, Central Luzon, Philippines FiberHome Phils., Inc. Full time ₱80,000 - ₱120,000 per year

    • Assists in the Preparation and facilitation of various Internal Trainings and Orientations• Inspects of newly installed SO if conforming to standard practices and submit sub-standard installations for rectification. Possible result is the prevention of TI/PQI & SQI• Inspects the attended Fault Tickets if conforming to standard practice and OTQC was...

  • Experienced Call Center Quality Assurance Supervisor

    4 weeks ago

    San Fernando, Central Luzon, Philippines MCI Full time

    OverviewFull-TimeMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are hiring an Experienced QA Supervisor to lead our quality...

  • telco design engineer

    2 days ago

    San Fernando, Central Luzon, Philippines FiberHome Phils., Inc. Full time ₱900,000 - ₱1,200,000 per year

    Design Supervisor(1) Candidates should have experience in surveying and designing S0P within the telecommunications industry(preference will be given to those with Globe FTTX experience);(2) Familiarity with FTTx materials and specifications, FTIx standards, as well as overhead and undergroundtechnologies, is required;(3) Demonstrated extensive project...

  • Experienced Call Center Operations Supervisor

    3 weeks ago

    San Fernando, Central Luzon, Philippines MCI Full time

    OverviewExperienced Call Center Operations Supervisor to lead a team of agents, manage performance, coaching, and ensure operational excellence across BPO campaigns.ResponsibilitiesSupervise daily operations and ensure adherence to KPIs and SLAs.Monitor agent performance and provide regular coaching and feedback.Manage schedules, attendance, and real-time...

  • Contact Center Operations Supervisor

    4 weeks ago

    San Fernando, Central Luzon, Philippines MCI Full time

    OverviewFull-TimeMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are looking for a results-driven Contact Center Operations...

  • Quality Associate Manager

    4 weeks ago

    San Fernando, Central Luzon, Philippines Sutherland Full time

    About SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've created over 200 unique...

  • Contact Center Operations Supervisor

    3 weeks ago

    San Fernando, Central Luzon, Philippines MCI Full time

    Overview3 months ago Be among the first 25 applicantsFull-TimeMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are looking for a...

  • Contact Center Quality Assurance Manager

    4 weeks ago

    San Fernando, Central Luzon, Philippines MCI Full time

    OverviewFull-TimeMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking a detail-oriented and strategic Quality Assurance...

  • Quality Control Analyst

    1 week ago

    San Fernando, Central Luzon, Philippines Drugmaker's Laboratories Inc. Full time ₱450,000 - ₱850,000 per year

    Job Summary:We are seeking a highly motivated, detail-oriented, and dedicated Quality Control Laboratory Analyst to join our team. The successful candidate will play a key role in ensuring product quality and compliance with internal and regulatory standards. Ideal candidates should be graduates of BS Chemistry, Chemical Engineering, or Laboratory...

  • QC Analyst

    4 days ago

    San Fernando, Central Luzon, Philippines Drugmaker's Laboratories Inc. Full time ₱800,000 - ₱1,200,000 per year

    Job description:Job Summary:We are seeking a detail-oriented QC Laboratory Analyst to conduct chemical and analytical testing of raw materials, in-process, and finished products. This role ensures product quality and regulatory compliance through routine lab analysis and support of method development.Qualifications:Graduate of BS Chemistry, Chemical...