Account Officer

2 days ago

Imus, Calabarzon, Philippines Q2 HR Solutions Inc. Full time ₱900,000 - ₱1,200,000 per year

Job Summary

The Account Officer plays a pivotal role in driving revenue growth, managing client relationships, and ensuring customer satisfaction for a system integration company specializing in educational institutions and small-to-medium enterprises (SMEs). This role requires a blend of sales acumen, technical understanding, and excellent interpersonal skills to support clients in adopting and optimizing IT solutions tailored to their needs.

Key Responsibilities

Sales

  • Scout new clients and meet or exceed sales targets

  • Identify new business opportunities within existing accounts

  • Prepare and present customized proposals and quotations

  • Collaborate with the technical team for scoping and to align solutions with client requirements

Client Relationship Management

  • Build and maintain strong relationships with school administrators and SME decision-makers

  • Serve as the primary point of contact for assigned accounts

  • Conduct regular check-ins and follow-ups to ensure client satisfaction and retention

Account Administration

  • Maintain accurate records of client interactions, contracts, and billing details

  • Monitor account performance and usage of services

  • Assist in resolving billing and other related issues and coordinating renewals

Market Intelligence

  • Stay updated on industry trends, competitor offerings, and emerging technologies

  • Provide feedback to the product and marketing teams based on client insights

Qualifications:

Education & Experience

  • Bachelor's degree in Business Administration, Marketing, IT, or related field

  • Minimum 2 years of experience in account management, preferably in technical or education sectors

Skills & Competencies

  • Strong communication and negotiation skills

  • Basic understanding of IT systems, software, and integration services

  • Customer-centric mindset with problem-solving abilities

  • Proficiency in CRM tools and Microsoft Office Suite

  • Ability to work independently and as part of a team

  • Preferably can drive and can commute as needed

Preferred Attributes

  • Experience working with schools or SMEs

  • Familiarity with school systems, learning management platforms, or cloud-based solutions

  • Passion for technology and digital transformation

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