
Account Officer
2 days ago
Job Summary
The Account Officer plays a pivotal role in driving revenue growth, managing client relationships, and ensuring customer satisfaction for a system integration company specializing in educational institutions and small-to-medium enterprises (SMEs). This role requires a blend of sales acumen, technical understanding, and excellent interpersonal skills to support clients in adopting and optimizing IT solutions tailored to their needs.
Key Responsibilities
Sales
Scout new clients and meet or exceed sales targets
Identify new business opportunities within existing accounts
Prepare and present customized proposals and quotations
Collaborate with the technical team for scoping and to align solutions with client requirements
Client Relationship Management
Build and maintain strong relationships with school administrators and SME decision-makers
Serve as the primary point of contact for assigned accounts
Conduct regular check-ins and follow-ups to ensure client satisfaction and retention
Account Administration
Maintain accurate records of client interactions, contracts, and billing details
Monitor account performance and usage of services
Assist in resolving billing and other related issues and coordinating renewals
Market Intelligence
Stay updated on industry trends, competitor offerings, and emerging technologies
Provide feedback to the product and marketing teams based on client insights
Qualifications:
Education & Experience
Bachelor's degree in Business Administration, Marketing, IT, or related field
Minimum 2 years of experience in account management, preferably in technical or education sectors
Skills & Competencies
Strong communication and negotiation skills
Basic understanding of IT systems, software, and integration services
Customer-centric mindset with problem-solving abilities
Proficiency in CRM tools and Microsoft Office Suite
Ability to work independently and as part of a team
Preferably can drive and can commute as needed
Preferred Attributes
Experience working with schools or SMEs
Familiarity with school systems, learning management platforms, or cloud-based solutions
Passion for technology and digital transformation
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